Note: The job is a remote job and is open to candidates in USA. RTD Talent Solutions is a telecom compliance and communications technology company, and they are seeking a Technical Writer for a remote contract engagement. The role involves creating clear documentation for users by reviewing the company's UI, website, and platform workflows.
Responsibilities
- Creating user guides, SOPs, help documents, FAQs, and knowledge base content
- Navigating web based software workflows and documenting each process accurately
- Capturing and organizing screenshots where needed
- Working with product, support, operations, and technical stakeholders to confirm accuracy
- Translating technical platform processes into clear internal and user facing instructions
- Maintaining consistent formatting, terminology, and documentation structure
Skills
- Technical writing experience
- Experience with product documentation
- Experience with software documentation
- Experience with SaaS documentation
- Exposure to telecom
- Exposure to VoIP
- Exposure to contact center technology
- Exposure to API driven platforms
- Ability to create user guides, SOPs, help documents, FAQs, and knowledge base content
- Ability to navigate web based software workflows and document each process accurately
- Ability to capture and organize screenshots where needed
- Ability to work with product, support, operations, and technical stakeholders to confirm accuracy
- Ability to translate technical platform processes into clear internal and user facing instructions
- Ability to maintain consistent formatting, terminology, and documentation structure
- Comfort working around technical software environments
Company Overview
RTD Talent Solutions is a boutique staffing and recruiting firm that consists of 6 branches of operations, and can deploy talent on a permanent, temporary, or contract-to-hire basis. It was founded in undefined, and is headquartered in Miami, Florida, US, with a workforce of 2-10 employees. Its website is https://www.rtdtalent.com.