Note: The job is a remote job and is open to candidates in USA. UST is a mission-driven company that transforms lives through technology. They are seeking an experienced Technical Program Manager to lead and execute cross-functional programs involving hardware and firmware development, ensuring successful product lifecycle management and effective communication across teams.
Responsibilities
- Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams
- Own program schedules, deliverables, dependencies, risks, and executive reporting
- Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams
- Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones
- Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production
- Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows
- Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis
- Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution
- Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability
- Drive effective communication and alignment across engineering, operations, suppliers, and leadership
Skills
- 7-12+ years of experience managing complex hardware, firmware, or cloud system programs
- Strong understanding of server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics
- Hands-on experience with NPI processes including EVT, DVT, PVT builds and manufacturing readiness
- Proven expertise in FMEA, quality engineering coordination, and risk management workflows
- Experience with cloud telemetry, remote diagnostics, and field data trend analysis
- Excellent program management, cross-functional leadership, and stakeholder communication skills
- Ability to drive technical triage, root-cause analysis, and data-driven decision-making
- Qualification: Bachelor s or Master s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical field
- Equivalent industry experience will also be considered
- Desired Skills: Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms
- Knowledge of reliability engineering, sustaining operations, and hardware quality processes
- Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools
- PMP, Scrum, or formal program management certification (preferred but optional)
Benefits
- Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
- Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- 10 paid holidays
- Are eligible for paid bereavement leave and jury duty
- Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- And their dependents residing in the US are eligible for medical, dental, and vision insurance
- Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits
- Regular employees may purchase additional voluntary short-term disability benefits
- Participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines
- Benefits offerings vary in Puerto Rico
- Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Are eligible to participate in the Company’s 401(k) program with employer matching
- And their dependents residing in the US are eligible for medical, dental, and vision insurance
- Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws
Company Overview
CyberProof delivers threat-led (via Continuous Threat Exposure Management), co-managed security operations with the belief that better security is achieved through the right partnerships, technology and client experiences. It was founded in 2017, and is headquartered in Aliso Viejo, California, US, with a workforce of 501-1000 employees. Its website is https://www.cyberproof.com/.