Note: The job is a remote job and is open to candidates in USA. TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling improved and automated digital processes. They are seeking a Technical Account Manager to support enterprise customers, acting as a strategic technical advisor to drive platform adoption and optimize solution performance for long-term customer retention and growth.
Responsibilities
- Lead Technical Strategy and Solution Architecture
- Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing
- Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD
- Identify areas of further system integration (API etc.) and assist with configuration
- Drive Adoption and Technical Enablement
- Build, document and execute tailored technical onboarding and adoption plans
- Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use
- Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence
- Proactively Optimize Performance & Troubleshoot
- Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities
- Provide Validation and Health Check reports for existing customer environments
- Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
- Deliver technical value and report on measurable outcomes
- Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)
- Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy
- Support Expansion and Growth Opportunities
- Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis
- Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth
- Technical Expertise
- Become an expert in the TeamViewer product suite
- Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink)
- Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations
- Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs
- Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders
- Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals
- Strong troubleshooting, prioritization, and cross-functional coordination skills
Skills
- Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience)
- 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments
- Experience with ServiceNow, ServiceNow integrations and API integrations
- Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink)
- Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations
- Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs
- Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders
- Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals
- Strong troubleshooting, prioritization, and cross-functional coordination skills
- Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus
- Experience with large-scale environments (10,000+ endpoints) is highly desirable
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and casual dress code
Company Overview
TeamViewer is an all-in-one solution for remote access, support, collaboration, and desktop sharing over the Internet. It was founded in 2005, and is headquartered in Göppingen, Baden-Wurttemberg, DEU, with a workforce of 1001-5000 employees. Its website is https://www.teamviewer.com.Company H1B Sponsorship
TeamViewer has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.