Note: The job is a remote job and is open to candidates in USA. Peak Support is dedicated to providing exceptional service to clients while fostering a positive work environment for team members. As a System Administrator focused on Endpoint and Server Management, you will ensure the stability, security, and efficiency of the IT infrastructure by managing patching, scripting, and overall desktop management strategies.
Responsibilities
- Manage endpoint and server patch management for MacOS and Windows computers, as well as Windows and Linux servers
- Utilize PowerShell scripting for automation and management tasks
- Administer Microsoft Entra (Azure Active Directory) and Microsoft 365, including user management and configuration
- Build virtual machines, manage Azure resources, and configure policies and profiles
- Hands on design and implementation of user and device policy using Microsoft Entra
- Patch and deploy desktop applications using Microsoft Intune
- Deploy policies and restrictions to ensure security and compliance
- Collaborate with IT management to define overall desktop management strategy and support requirements
- Integrate best practices and emerging technologies such as VDI, thin client technology, and enterprise mobility management
- Oversee asset lifecycle management, including inventory management, asset refresh, reporting, and audit
- Serve as an escalation point for 3rd party helpdesk and internal staff regarding desktop and service desk issues
Skills
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience in endpoint and server patch management
- Extensive expertise in PowerShell scripting
- Hands-on experience with Microsoft Entra (Azure Active Directory) and Microsoft 365 administration
- Proficiency in building virtual machines, managing Azure resources, and configuring policies
- Experience with Microsoft Intune for desktop application deployment
- Strong understanding of desktop management strategies and best practices
- Excellent communication and collaboration skills
- Ability to prioritize tasks and work independently
- Asset and configuration management
- Continual service improvement
- Incident & problem management
- Ownership and initiative
- Service focus, reporting, and Service Management Framework knowledge
- Testing and user focus
- Change Management
- Strong Documentation and Communication Skills (Verbal/Written) in English
- Strong organizational skills with proven ability to balance and prioritize tasks
- Excellent customer-facing skills including consensus building
- Must be able to interact well with others and possess a clear understanding of customer service and support
Company Overview
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies. It was founded in 2015, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.peaksupport.io/.