Note: The job is a remote job and is open to candidates in USA. Owner.com is an AI-native system designed to help local business owners succeed, particularly in the restaurant sector. The Strategic Operations Lead will be responsible for driving high-impact, cross-functional initiatives and supporting company-wide objectives to ensure alignment and effective execution of goals.
Responsibilities
- Identify and lead the highest-leverage projects that are too new or complex to have a natural owner within the business
- You’ll spin up and own strategic initiatives or functional areas that require urgent focus or long-term incubation—driving execution and impact where the company needs it most
- Partner closely with the COO and Chief of Staff to ensure alignment and delivery of company-level objectives
- You’ll help manage the operating cadences that keep the business on track for our ambitious goals, and you’ll lead projects to course correction where needed
- Launch and lead critical, zero-to-one initiatives across the business: standing up pilots, solving cross-functional gaps, or incubating functions that don’t yet exist
- Support key projects to 'finish the swing' with quality and deliver the anticipated impact
- Investigate and identify underserved / unfinished areas for high leverage project work through analytics and qualitative investigation
- Support the COO and Chief of Staff to execute the annual operating plan through supporting operating rhythms, uncovering areas of concern, and helping functional leaders correct course
- Act as an owner of this business pushing the needle on strategy and priorities
Skills
- 5-7 years of experience working across Management Consulting, Strategy, or Operations
- Proven track record - you've owned business-critical programs and launched 0-to-1 initiatives in high-paced environments
- An extreme bias-to-action - you attack every problem you spot full speed when others would still be having meetings about it and you take pride in the quality of your work
- Strong analytical chops - nothing can stand between you and getting a solution stood up whether it's a back-of-the-envelope model in excel or an AI-powered data pipeline in SQL/python (it doesn't have to look pretty, but you can't be scared to try)
- An innate problem-solver - you thrive in ambiguity and excel at identifying and structuring problems, distilling complexity, and getting to action
- A strong communicator - you can coordinate stakeholders across functions, align resources, surface risks, and keep teams rowing in the same direction
- Bonus for experience working on hard operational problems i.e. supply chain, logistics, pricing, etc
Benefits
- A generous pre-IPO equity package
- Comprehensive health coverage
- Remote-first workplace
- Unlimited PTO - plus extra fun perks!
Company Overview
We're building AI that every local business owner will use to succeed, starting with restaurants. owner.com/builders-wanted It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://owner.com.