Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking a Remote Customer Service Representative to join their team. The role involves providing quality customer service, answering calls, and assisting customers with their inquiries regarding student loans.
Responsibilities
- Provide quality customer service and accurate information to callers
- Answer incoming calls and respond to customer questions and requests
- Make outbound calls to follow up with customers to clarify information or provide account updates
- Address and resolve basic account questions by researching account details and making account edits per customer request
- Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans
- Revise and update account information such as demographics, enrollment status, repayment plans, and deferments/forbearances in accordance with the customer’s request and company policies and procedures
- Document in the system the details of the contact with or action performed for a customer. This can be phone contact, email, chat or a written request
- Send proper documents and/or system-generated communications to borrowers, schools, institutions, or other parties based on requests
Skills
- High school diploma or equivalent
- Must be able to communicate effectively using a variety of methods including telephone, email, chat and written communication
- Ability to understand activity on loans, including but not limited to; accruing interest, deferment and forbearance, or the timing of payment posting
- Ability to work effectively in a team environment
- Ability to use information systems and software
- Ability to learn and understand the student lending industry
- Ability to learn and understand internal and external borrower information systems
- Ability to learn and apply appropriate Federal, Commonwealth or departmental procedures in order to provide effective customer service
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Prior call center or customer service experience preferred
- Equivalent combination of training and experience
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview
Transworld Systems Inc. It was founded in 1970, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://transworldcommercial.com.