Note: The job is a remote job and is open to candidates in USA. Avaya is an enterprise software leader that helps organizations forge connections, and they are seeking a Solutions Consultant to drive outcomes in their Enterprise and Enterprise Transformation segments. The role involves owning technical strategies for complex opportunities and building infrastructure to enable other consultants to execute effectively.
Responsibilities
- Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies
- Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap
- Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks
- Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors
- Represent Avaya's technical perspective in customer Q&A sessions and security review calls
- Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE
- Design POC success criteria strictly anchored to measurable customer business outcomes (e.g., agent efficiency, cost reduction)
- Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures
- Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs
- Operate exclusively in the pre-sales and strategic technical domain. This role is structurally separated from post-sales ticket resolution, implementation delivery, and break-fix support
Skills
- 6 to 10+ years of technical pre-sales, systems engineering, or solutions architecture experience with enterprise software or cloud platforms
- Minimum 3 to 5 years of experience explicitly leading complex, multi-stakeholder, multi-year strategic account engagements ($2M+ TCV, C-suite, enterprise architecture)
- Proven track record of technical wins on strategically complex opportunities, combined with the ability to build sophisticated business cases and ROI models
- Deep domain expertise in Customer Experience (CX), Contact Center (CCaaS), and Unified Communications (UCaaS) business outcomes
- Deep conceptual understanding of modern enterprise CCaaS and UCaaS architectures (e.g., Avaya, Genesys Cloud, NICE CXone, Five9), including omnichannel routing and AI-driven CX
- Expert-level API-first integration design (microservices, serverless, event-driven) and hands-on proficiency with RESTful APIs, Postman, modern frameworks (Python, JavaScript/TypeScript, Node.js), and API security (OAuth, JWT)
- Advanced expertise in Generative/Agentic AI frameworks (LLMs, RAG, prompt engineering, fine-tuning), Model Context Protocol (MCP), and responsible AI governance
- Expert knowledge of enterprise data platforms (Databricks, Snowflake), ETL/ELT design, and real-time analytics mapping
- Deep command of enterprise networking (Firewalls, NAT, SBC placement) and cloud security/compliance frameworks (SOC2, HITRUST, FedRAMP, GDPR, HIPAA)
- Deep competitive knowledge of rival platforms with the ability to architect compelling displacement narratives
- Minimum 2+ years of experience actively mentoring, coaching, and developing junior technical talent
- Expert mastery of MEDDPICC, which is the standard methodology and framework our Sales team utilizes for sales stage qualification and advancement
- Executive presence and elite presentation skills; the ability to command a room of business and technical stakeholders
- Bachelor degree or equivalent experience in Engineering or Computer Science
- Prior hands-on experience migrating legacy on-premises telephony architectures (e.g., Avaya Elite, Aura) to modern cloud environments
- Familiarity with discovery frameworks like Selling Through Curiosity (STC) and NEPQ is a strong plus
- Demonstrated thought leadership, such as industry publications, speaking engagements, or recognized CCaaS/AI expertise
- Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys
Benefits
Company Overview
Avaya is a global leader in enterprise communications, hybrid cloud CCaaS and UC solutions for mission-critical, AI-agnostic workflows. It was founded in 2000, and is headquartered in Morristown, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.avaya.com.