Note: The job is a remote job and is open to candidates in USA. Vehlo is a provider of repair shop technology, focused on simplifying the customer journey in the automotive industry. The Account Manager role is responsible for managing and growing relationships with automotive aftermarket customers, driving revenue through upselling and ensuring customer satisfaction with Vehlo's products.
Responsibilities
- Identify upsell opportunities and growth areas within existing accounts, focusing on expanding the use of Vehlo’s SMS bundles and solutions
- Present customized proposals to help automotive aftermarket clients achieve better customer engagement and retention through SMS-based communication
- Drive increased revenue by selling additional products, solutions, or features, including advanced SMS bundles tailored for service reminders, promotions, and customer notifications
- Develop in-depth knowledge of Vehlo’s Aftermarket products and how they serve the unique needs of the automotive aftermarket industry
- Stay up to date on automotive market trends, client challenges, and communication best practices to effectively present the value of Vehlo’s products
- Educate customers on how they can leverage SMS for marketing campaigns, appointment reminders, service follow-ups, and more to strengthen customer loyalty
- Meet and exceed sales targets, including monthly, quarterly, and annual goals related to upselling revenue
- Maintain accurate records of customer interactions, sales opportunities, and activities in the CRM system
- Collaborate with the Customer Success team to ensure seamless onboarding & identify future growth opportunities with current multi-store customers
- Work with the marketing team to develop industry-specific campaigns and materials that highlight the value of SMS communication for the aftermarket industry
- Partner with product teams to provide insights on customer requirements and suggest new product features to better serve the automotive market
- Ensure customer success by actively engaging with accounts to resolve any issues and enhance the value of their Vehlo products
- Advocate for clients / work with customer support within Vehlo to ensure they receive the best possible experience
Skills
- Experience with Salesforce and SalesLoft
- Proven experience in SaaS sales, account management, or customer success, with a benefit for experience in upselling or expanding existing accounts
- Deep understanding of the automotive aftermarket industry, including key challenges and opportunities for service providers and dealerships
- Strong knowledge of Shop Management, marketing solutions, mobile communication tools, and customer engagement strategies
- Excellent communication, negotiation, and interpersonal skills
- You are excited to live out our core principles: Ambition, Discipline & Coachability
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales reporting systems
- Strong problem-solving skills with a consultative, customer-centric sales approach
Benefits
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
Company Overview
Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people. It was founded in 2019, and is headquartered in Knoxville, Tennessee, US, with a workforce of 501-1000 employees. Its website is https://www.vehlo.com/.