Note: The job is a remote job and is open to candidates in USA. ICUC is a global leader in Social Media solutions with a diverse team spread across multiple countries. They are seeking a Social Media Content Specialist who will be responsible for moderating and responding to comments, writing engaging content, and ensuring online communities align with client guidelines.
Responsibilities
- Moderating and responding to comments across our clients' social channels using their unique brand voice
- Writing thoughtful, engaging content to spark conversations and drive engagement
- Ensuring online communities are safe, respectful, and aligned with client guidelines
- Escalating issues, insights, or trends to the internal team when needed
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience
Skills
- Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
- Experience managing social platforms, specifically moderating and engaging
- Ability to write for brands and adapt tone for different audiences
- Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
- Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
- Military/veteran experience, or relevant knowledge
- Strong organizational skills, reliability, and excellent customer service instincts
- Access to reliable, high-speed internet suitable for remote work
- Flexibility to work a variety of shifts, including evenings and weekends
Benefits
- Sick and safe time
- Flexible time off (paid time off like vacation)
- A range of benefits (medical, dental, vision, etc.)
- U.S employees need to work a minimum of 21 hours per week or more for benefits and flexible time off
Company Overview
ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. It was founded in 2002, and is headquartered in Montréal, Quebec, CAN, with a workforce of 501-1000 employees. Its website is https://icuc.social/.