Note: The job is a remote job and is open to candidates in USA. Southend Pharmacy is seeking a highly organized and proactive Business Operations Manager to oversee cross-functional initiatives and operational processes. The role involves managing project execution, vendor relationships, and ensuring efficient implementation of new products and services.
Responsibilities
- Own and maintain project management systems, including ClickUp and related operational tools
- Develop project plans, timelines, deliverables, and ownership assignments
- Monitor project progress and ensure deadlines are met
- Implement robust follow-up mechanisms to track tasks, dependencies, and deliverables
- Identify and proactively resolve project risks, bottlenecks, and operational challenges
- Provide regular project status updates to leadership
- Ensure all projects contain clear owners, deadlines, documentation, and success criteria
- Serve as the primary operational liaison between departments
- Facilitate communication and alignment across Customer Service, Marketing, Finance, Development, Provider Operations, and Pharmacy Partners
- Coordinate meetings, agendas, action items, and follow-up activities
- Resolve operational conflicts and ensure timely decision-making
- Support leadership in driving organizational priorities and initiatives
- Define, maintain, and enforce launch processes for all new products, services, and operational initiatives
- Coordinate launch readiness activities across all departments
- Manage implementation timelines and launch checklists
- Ensure operational, customer support, provider, pharmacy, and marketing teams are prepared before launch
- Monitor post-launch performance and address operational issues
- Serve as the primary operational point of contact for external implementation partners and vendors
- Analyze existing workflows and identify opportunities for efficiency improvements
- Develop, maintain, and update Standard Operating Procedures (SOPs)
- Create process documentation, training materials, and operational playbooks
- Establish best practices and quality assurance standards across departments
- Ensure consistency and scalability of operational processes
- Manage relationships with operational vendors and software providers
- Review and coordinate software purchase requests
- Maintain a centralized inventory of software licenses and subscriptions
- Track vendor invoices, contracts, renewals, and payment requests
- Coordinate with Finance to ensure timely processing of approved expenses
- Track key operational metrics and performance indicators
- Maintain reporting dashboards and status summaries for leadership
- Monitor project execution, launch performance, and operational efficiency
- Coordinate collection and reporting of department-level metrics
- Provide recommendations for process improvements based on operational data
- Ensure operational processes follow internal policies and compliance requirements
- Conduct quality assurance reviews for implemented projects and initiatives
- Collaborate with leadership and stakeholders to maintain operational excellence
- Support audits, reviews, and process validation activities when necessary
- Coordinate team calendars and operational meetings
- Maintain organized project files, shared drives, and documentation repositories
- Establish consistent naming conventions and documentation standards
- Ensure operational information remains accurate and accessible
Skills
- 3+ years of experience in Operations, Project Management, Program Management, Business Operations, or related fields
- Demonstrated experience managing cross-functional projects and initiatives
- Strong project management and organizational skills
- Experience developing and documenting business processes and SOPs
- Exceptional written and verbal communication skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities simultaneously
- High attention to detail and follow-through
- Advanced experience with ClickUp or similar project management platforms
- Experience with Jotform, Slack, Google Workspace, or similar tools
- Experience managing operational dashboards and reporting
- Strong proficiency with spreadsheets and workflow documentation tools
- Experience in healthcare, telehealth, pharmacy, e-commerce, or regulated industries
- Experience working with software development teams and technology vendors
- Familiarity with WooCommerce, operational integrations, and workflow automation
- Experience supporting high-growth organizations and scaling operations
Company Overview
Southend Pharmacy is a 503A compounding pharmacy supporting patient-centered care through compounded formulations and thoughtful collaboration with healthcare providers. It was founded in 2011, and is headquartered in Houston, Texas, US, with a workforce of 201-500 employees. Its website is https://southendpharmacystore.com.