Note: The job is a remote job and is open to candidates in USA. Vertiv is a global leader in critical digital infrastructure and continuity solutions. The Global Product Manager – Thermal Services is responsible for defining, developing, and scaling the global thermal lifecycle service portfolio, ensuring services are standardized, scalable, and aligned to customer outcomes.
Responsibilities
- Define and own the global thermal services portfolio strategy across the service lifecycle, from project services (e.g., commissioning, startup, validation) to recurring and advanced lifecycle services
- Translate customer requirements for uptime, energy efficiency, compliance, and risk reduction into standardized thermal service offerings
- Develop clear service definitions, including scope, entitlements, deliverables, and differentiation across service tiers
- Lead global rollout of thermal service offerings, ensuring consistent adoption and execution across regions
- Develop and maintain standardized service artifacts including:
- Statements of Work (SOWs)
- Standard Operating Procedures (SOPs)
- Service delivery playbooks and enablement materials
- Balance global standardization with regional flexibility to meet local market, regulatory, and customer requirements
- Partner with R&D, engineering, and product teams to influence thermal product designs for serviceability, digital readiness, and lifecycle support
- Collaborate with regional execution teams and external service partners to define scalable delivery models
- Lead introduction of new thermal service offerings through pilots, refinement, and global deployment
- Define value‑based pricing frameworks aligned to customer outcomes such as uptime, energy efficiency, asset life extension, and operational risk reduction
- Partner with Sales, Finance, and Services leadership to establish pricing guidance, margin expectations, and commercial models
- Support sales enablement through clear positioning, value propositions, and customer ROI narratives
- Monitor service adoption, execution quality, customer satisfaction, and financial performance
- Leverage field feedback, performance data, and installed base insights to continuously refine service offerings
- Drive continuous improvement in service consistency, scalability, and customer outcomes
Skills
- Bachelor's degree in Engineering or a related technical field
- 7–12+ years of experience in lifecycle services, service product management, thermal infrastructure, or related roles
- Strong understanding of thermal systems and cooling technologies in critical environments
- Proven experience working cross‑functionally with engineering, R&D, regional execution teams, and external partners
- Demonstrated ability to operate in a global, matrixed organization and drive alignment across regions
Company Overview
Vertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities. It was founded in 2016, and is headquartered in Westerville, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.Vertiv.com.Company H1B Sponsorship
Vertiv has a track record of offering H1B sponsorships, with 2 in 2026, 12 in 2025, 1 in 2024, 7 in 2023, 12 in 2022, 15 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.