Note: The job is a remote job and is open to candidates in USA. LoanCare is a leading full-service mortgage loan subservicer, dedicated to delivering excellence to banks, credit unions, and homeowners. The Senior Servicing Operations Analyst role focuses on improving operational efficiency through process analysis, automation opportunities, and strategic planning support.
Responsibilities
- Lead process improvement initiatives and optimization of complex processes
- Perform analysis of operational processes and recommend automation, optimization, and modernization opportunities
- Support leadership by assisting with requirements, prioritization, and strategic planning
- Analyze, document, and map operational processes to ensure alignment with project objectives
- Lead UAT strategy, risk identification, test planning, and defect escalation
- Oversee requirements, process mapping, user stories, and acceptance criteria, ensuring cross‑functional alignment
- Evaluate downstream system impacts and coordinate solutions with IS and reporting partners
- Represent Servicing Operations in governance, steering committees, and cross‑departmental discussions
- Manage high‑visibility reporting, documentation, and communication for senior leadership
- Mentor and provide subject‑matter guidance to Servicing Operations Analyst team members
- Support regulatory, compliance, audit, and risk management activities through expert‑level analysis
- All other duties as assigned
Skills
- High School Diploma or equivalent required
- Minimum of 7 years of experience in business analysis, process engineering, or related discipline
- Proven track record of leading complex requirements and driving transformation initiatives
- Expert-level expertise in mortgage servicing operations and associated systems
- Strong proficiency with Microsoft Office, including advanced Excel
- Advanced SQL proficiency
- Demonstrated ability to influence stakeholders and support effective decision-making
- Exceptional written, verbal, and executive-level communication skills
- Strong analytical and critical-thinking abilities, with experience in data analysis and root cause identification preferred
- Ability to independently manage multiple high-priority initiatives simultaneous
- Experience working within Agile, Waterfall, and hybrid project delivery methodologies
- Bachelor's Degree or equivalent in Business, Finance, Computer Science or related field
- Hands-on experience with MSP or other complex mortgage servicing platforms
- Proven experience designing or coordinating automation, workflow, or digital transformation solutions
- Lean Six Sigma or similar process improvement certification
- Proficiency with PowerBI or comparable business intelligence and reporting
- Demonstrated success leading enterprise-wide initiatives or large-scale operational projects
Benefits
- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Matching 401(k) plan and employee stock purchase plan
- Access to mental health resources, including freeCalmmemberships, and initiatives that promote physical and emotional well-being
- Programs that celebrate achievements and milestones
- Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to atuition reimbursement programthat supports your continued education and professional growth
- Flexibility to work remotely, while staying connected through virtual engagement
Company Overview
LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. It was founded in 1983, and is headquartered in Virginia Beach, VA, US, with a workforce of 1001-5000 employees. Its website is http://www.loancareservicing.com.