Note: The job is a remote job and is open to candidates in USA. Conversica is a profitable company specializing in AI-powered customer engagement, and they are seeking a self-driven and strategic Senior Revenue Operations Analyst to join their Revenue Operations team. This role is crucial for maintaining GTM systems and reporting infrastructure, supporting sales operations, and enhancing visibility into pipeline and revenue performance.
Responsibilities
- Act as the primary Salesforce and CPQ admin, executing system changes, implementing configuration updates, and maintaining documentation
- Own and evolve the Revenue Operations dashboard, surfacing key insights to Sales and Executive teams around pipeline, bookings, churn, and net ARR performance
- Support the weekly Revenue Growth Call through reporting, dashboard maintenance, data analysis, and preparation of recurring business metrics
- Build and maintain recurring and ad-hoc reports for the CFO and CRO, including ARR forecasts and performance summaries like those used in board and FP&A presentations
- Partner with our Senior Deal Desk Specialist to: Streamline quote processing and CPQ configurations, improve quote templates, DocuSign formatting, and sales order accuracy, and ensure end-to-end data consistency from quote to billing to revenue recognition
- Intake and triage GTM systems-related requests across the Sales, CS, and Finance orgs
- Identify and resolve Salesforce/CPQ issues and lead continuous improvement initiatives, including error reduction, automation, and documentation
- Support upcoming CPQ upgrade or system transition planning and implementation
- Maintain high standards of data integrity across all GTM systems
Skills
- 5–7+ years of experience in Revenue Operations, Sales Systems, or Salesforce administration in a B2B SaaS environment
- Salesforce Admin Certification required; Salesforce App Builder or CPQ Specialist certification a plus
- Experience with Salesforce CPQ, quoting workflows, and revenue operations processes
- Demonstrated experience supporting executive stakeholders and partnering cross-functionally
- Experience with GTM tool stack (e.g., ZoomInfo, Marketo, Zendesk, RingLead)
- Proven ability to work independently and take ownership of technical execution
- Strong analytical and reporting skills, including experience managing executive-facing dashboards and ARR reports
- Excellent verbal and written communication skills, with the ability to translate complex data into actionable insights
- Bonus: Exposure to backend development (e.g., Apex), workflow automation, or scripting for Salesforce configuration
Benefits
- Annual bonus target of 10% of base salary
- Flexible PTO and paid holidays
- Comprehensive medical, dental, and vision coverage
- A 401(k) plan
- Equity grant eligibility
- A remote-first, collaborative work environment
Company Overview
Conversica creates intelligent virtual assistants to serve as virtual team members. It was founded in 2007, and is headquartered in San Mateo, California, USA, with a workforce of 51-200 employees. Its website is http://www.conversica.com.Company H1B Sponsorship
Conversica has a track record of offering H1B sponsorships, with 4 in 2024, 2 in 2023, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.