Note: The job is a remote job and is open to candidates in USA. Arch Insurance Group Inc. is a company focused on collaboration, expertise, and innovation, aiming to inspire clients and employees to achieve their greatest potential. The Senior NOC Engineer plays a crucial role in monitoring and managing technology incidents, ensuring maximum service availability and operational stability across critical systems.
Responsibilities
- Be a first & fast responder
- Work, manage and respond to global incidents that need to be triaged, responded to, and resolved/redirected within accepted SLAs
- Open tickets for customers and constantly monitor the alerts generated by tools to resolve incidents before our customers are aware
- Interact frequently with technical support, service provisioning, and customer teams with clear and concise communications
- Lead Incident Management call on during impacting production events
Skills
- Ability to work on multiple priorities and/or projects simultaneously
- Excellent listening and communication skills, both verbal and written
- Strong customer relationship skills
- Organized, detail-oriented and self-motivated
- Ability to provide and maintain detailed documentation on each ticket
- Strong computer skills and the ability to effectively communicate through e-mail
- Knowledge in advanced networking configurations
- Advanced Experience in Windows Operating Systems
- Ability to remain in contact with customers thru the completion of the ticket
- Problem-solving abilities and ability to meet reasonable deadlines
- Ability to build positive and collaborative relationships
- Advanced technical skills with the ability to learn new skills and adapt quickly
- Off-hours on-call responsibilities (rotating shift)
- Bachelor's degree or equivalent working experience
- 5-10 years of experience supporting enterprise IT operations within a Network Operations Center (NOC/eNOC), Service Desk, Infrastructure Operations, or similar technical support environment
- Experience supporting Major Incident processes, outage management, escalation procedures, and service restoration activities
- Demonstrated experience monitoring, troubleshooting, and supporting enterprise server, network, cloud, and application infrastructure in a 24x7x365 operational environment
- Strong analytical, organizational, and communication skills, with the ability to perform effectively in high-pressure situations and rapidly changing operational environments
- Capable of adapting to a constantly changing high stress environment
- Excellent customer service skills
- Working knowledge of Microsoft Windows Server environments (2008 and newer), including Active Directory, Group Policy, DNS, DHCP, Windows Services, Event Viewer, and server troubleshooting
- Experience monitoring and supporting enterprise server infrastructure, including physical servers, virtual machines, storage platforms, and business-critical applications
- Familiarity with virtualization technologies such as VMware vSphere, Hyper-V, and virtual machine lifecycle management
- Experience utilizing enterprise monitoring, alerting, and IT Service Management (ITSM) platforms such as SolarWinds Orion, ServiceNow, Opsgenie, PagerDuty, or similar tools
- Ability to analyze server, application, and infrastructure alerts, identify potential service impacts, and coordinate resolution efforts with engineering and support teams
- Working knowledge of Microsoft Active Directory, user account administration, authentication services, and basic identity management concepts
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN connectivity, routing, and switching sufficient to troubleshoot server and application connectivity issues
- Familiarity with enterprise technologies including Citrix, load balancers, storage systems, backup platforms, and cloud-hosted infrastructure
- Experience supporting incident management processes, major incidents, event correlation, escalation procedures, and operational response activities within a 24x7x365 environment
- Exposure to automation, scripting, Continuous Integration/Continuous Delivery (CI/CD) tools, and operational tooling is desirable
- Strong troubleshooting, analytical, and communication skills with the ability to remain effective during high-severity outages, service disruptions, and time-sensitive operational incidents
Benefits
- Multiple medical plans plus dental, vision and prescription drug coverage
- A competitive 401k with generous matching
- PTO beginning at 20 days per year
- Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
- Basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
Company Overview
Arch Insurance Group Inc., a division of Arch Capital Group Ltd. (ACGL), is a market-leading specialty insurer. It was founded in 2002, and is headquartered in Jersey City, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://insurance.archgroup.com.Company H1B Sponsorship
Arch Insurance Group Inc. has a track record of offering H1B sponsorships, with 5 in 2026, 18 in 2025, 18 in 2024, 10 in 2023, 10 in 2022, 8 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.