Note: The job is a remote job and is open to candidates in USA. CoolSys is a leading provider of refrigeration and HVAC systems, dedicated to solving complex challenges in energy management and facility services. The Senior Facility Services Director - Operations will lead the delivery of facility services, ensuring operational performance, vendor management, and client satisfaction across multiple service lines.
Responsibilities
- Own the day-to-day operational performance of all facility service programs across a multi-site, multi-vendor portfolio
- Establish and enforce service delivery standards, KPIs, and SOPs for each service line (janitorial, landscaping, HVAC, electrical, plumbing, security, etc.)
- Drive on-time, on-budget, and on-scope execution by monitoring work order completion rates, response times, and quality scores
- Oversee emergency and reactive maintenance protocols, ensuring rapid vendor mobilization and client communication
- Partner with client accounts to understand evolving needs and translate them into operational requirements
- Ensure the Service Delivery model is executed with precision including People, Process & Technology
- Build and manage a preferred-vendor network, including sourcing, qualification, onboarding, and ongoing performance management
- Negotiate master service agreements, task orders, and change orders to optimize cost, scope, and risk allocation
- Conduct regular vendor business reviews (QBRs) using scorecards covering quality, compliance, safety, and financial performance
- Manage vendor corrective action plans and, where necessary, vendor transitions or terminations
- Maintain competitive bidding practices and market benchmarking to ensure cost competitiveness
- Ensure all subcontractors carry appropriate licensing, insurance, and certifications; maintain a current compliance database via Utilize Core application
- Own the operations P&L, including budgeting, forecasting, cost control, and margin optimization across vendor spend
- Drive labor and material cost efficiency through consolidation, rebidding, and process automation initiatives
- Analyze financial variances, identify root causes, and implement corrective measures to protect profitability
- Collaborate with Finance on monthly close, accruals, and reporting, present operational financial results to senior leadership
- Identify and pursue opportunities for organic revenue growth through expanded scope and service line additions
- Collaborate on cost models with Sales team to ensure appropriate balance between profitability and selling success
- Implement and oversee a formal QA/QC program including site inspections, audits, and client satisfaction surveys (i.e. Smart Inspect. Site photos, CAPA)
- Ensure all operations comply with applicable federal, state, and local regulations (OSHA, EPA, EEOC, ADA, etc.)
- Maintain and continuously improve documented processes, safety programs, and training curricula
- Track and investigate incidents, near-misses, and client complaints; ensure timely root-cause analysis and resolution
- Drive ISO, LEED, CMMS or other relevant certifications/compliance programs as required by client contracts
- Recruit, develop, and retain a high-performing operations team
- Set clear performance expectations, conduct regular reviews, and build succession pipelines for critical roles
- Foster a culture of accountability, continuous improvement, and customer-first service delivery
- Champion diversity, equity, and inclusion in hiring, vendor selection, and team development
- Partner with Sales and Business Development to support new client pursuits, RFP responses, and contract renewals
- Contribute to annual strategic planning, setting operational objectives aligned with company growth targets
- Collaborate with Technology on Utilize Core software implementation, data analytics, and workflow automation
- Represent Operations in executive leadership meetings; provide data-driven insights and recommendations
Skills
- Bachelor's degree in Facilities Management, Business Administration, Engineering, Operations Management, or a related field; or equivalent combination of education and experience
- 10+ years of progressive experience in facility services, property services, or outsourced services operations
- 5+ years of P&L ownership and vendor/subcontractor management in a multi-site environment
- Demonstrated ability to manage large vendor networks (-50+ active subcontractors) across geographically dispersed portfolios
- Deep knowledge of facility services trade disciplines (MEP, janitorial, landscaping, security, etc.)
- Strong financial acumen with experience managing budgets in excess of $20M
- Proven track record of building and leading high-performing operations teams
- Exceptional negotiation, contract management, and supplier relationship skills
- Proficiency with CMMS, FM platforms (e.g., ServiceMax, Corrigo, MRI, IBM Maximo), and data analytics tools
- Bachelor's degree
- Certified Facility Manager (CFM), PMP, or Six Sigma Green/Black Belt certification
- Experience in a national integrated facility management (IFM) or managed services model
- Background in commercial, healthcare, government, or industrial facility environments
Benefits
- Competitive pay
- Benefits: Medical, Dental, Vision and Prescription coverage.
- Paid vacation, holidays, and floating holiday.
- 401(K) with Company match.
- Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
- Tuition reimbursement.
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
- Pet Insurance.
- Legal Plan, and ID Theft Protection.
Company Overview
CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. It was founded in 2015, and is headquartered in Anaheim, California, USA, with a workforce of 1001-5000 employees. Its website is https://coolsys.com/.