Note: The job is a remote job and is open to candidates in USA. GE Vernova is seeking a Senior Engineer – Fleet Management Baker Hughes to play a strategic role in their partnership with Baker Hughes in the oil and gas industry. The role involves coordinating engineering support, managing customer communications, and ensuring the execution of technical support to enhance customer relationships and service delivery.
Responsibilities
- Execute Engineering Responsibilities in Support of the GE Vernova-Baker Hughes partnership
- Baker Hughes is the new unit distribution channel for GE Vernova in the oil and gas industry. Baker Hughes is also GE Vernova OEM Supported Service Provider in this segment
- You will represent GE Vernova as the HDGT OEM with Baker Hughes and End Users within the Oil and Gas industry on RCAs, Repair Activities, Reliability/Life Management of hardware, TIL/GEK/GER education/explanations, and other relevant activities as outlined in agreements between GE Vernova and Baker Hughes
- Support HDGT installations and outages in the Oil and Gas segment, whether executed by GE Vernova or Baker Hughes while also being a strong steward of GE Vernova resources
- Support Closure of Baker Hughes Help Cases (BH Help is a Baker Hughes specific module within Power Now) to achieve agreed upon quality & delivery metrics. These are analogous to ER cases
- Understand and promote accurate MyTime charging to Baker Hughes funded time codes and create quarterly summaries for accurate and timely billing
- Deliver GE Vernova Customer Service Engineering and HDGT Product Service Priorities
- Relate these priorities to the daily work in support of Baker Hughes and the Oil and Gas sales channel and deliver results on the priorities within this space
- Baker Hughes Help Case (BH Help) Response
- BH Help Cases are a prime vehicle for Baker Hughes to request Engineering support from GE Vernova
- Answer cases directly or pull in other teams to deliver high-quality ER case resolutions. Understand the internal GE Vernova processes for escalations—including weekend duty phone support
- Ensure answers protect GE Vernova Intellectual Property (IP) and are consistent with established protocols
- Support Root Cause Analysis (RCA) Excellence
- Support Baker Hughes RCA execution in a manner that demonstrates technical excellence and aligns outcomes on similar RCAs with GE Vernova root causes and CAPA
- Lead Customer Communications
- Coordinate and ensure excellence in customer communications within the Oil and Gas Industry at user conferences, and in-person customer meetings. Strengthen customer relationships through direct engagement and clear, high-quality technical interactions. Remain consistent with other GE Vernova messaging for the same products outside of the Oil & Gas segment
Skills
- Bachelor's degree in engineering from an accredited university or college
- Minimum of 8 years of experience in gas turbine engineering or related technologies
- Demonstrated knowledge of B/E Class Heavy Duty Gas turbines and the GE Vernova Gas Turbine business
- Customer-focused communicator, able to convey ideas clearly at all organizational levels
- Excellent organizational skills, effectively managing multiple complex projects
- Knowledgeable of GE Vernova tools such as Product Lifecycle Management (PLM) and Power Now
- Embodies humility, openness, collaboration, and a commitment to continuous learning and servant leadership
- Proficient in the Tops 8D or other root cause analysis techniques
- Agile in responding to shifting priorities across concurrent projects
- Thrives in ambiguity and uncertainty; welcomes challenges with resilience
- Willingness and ability to travel to customer sites as business needs arise
- Strong foundational knowledge of gas turbine technology, applying expertise to engineering challenges
Benefits
- Relocation Assistance Provided: Yes
- Bonus eligibility: discretionary annual bonus.
- Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
- Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
- Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
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