Note: The job is a remote job and is open to candidates in USA. Automox is a cloud-native IT operations platform that empowers IT admins. They are seeking a Senior Accounts Receivable Analyst to manage the accounts receivable process, including billing, collections, and cash application, while ensuring the company's financial health and operational efficiency.
Responsibilities
- Process the end-to-end accounts receivable process ensuring timely and accurate invoicing across various transactions including new business, expansions, contract modifications, auto-renewals, multi-year agreements, and overages
- Execute proactive, customer-centric collections strategies to drive timely payments, maintain strong customer relationships, and achieve collections efficiency and cash collection targets through effective use of NetSuite and Tesorio
- Accurately apply and post incoming customer payments (ACH, wire, credit card, and Stripe) to the correct accounts, research and resolve unapplied cash, chargebacks, and short-pays in a timely manner
- Issue credit and debit memos, manage customer credit monitoring including holds and limits, and ensure adjustments are accurate and properly documented
- Analyze AR trends, aging reports, collections performance, and key metrics to provide actionable insights that improve cash flow, reduce risk, and support accounting leadership
- Support month-end and year-end close activities, including finalizing billing procedures, reconciling AR-related accounts, and ensuring the accuracy of accounts receivable balances and revenue-related transactions
- Leverage deep knowledge of NetSuite and SuiteBilling to execute billing operations, troubleshoot issues, support system enhancements, and drive process improvements
- Prepare audit schedules, account reconciliations, customer billing support, and other documentation requested by internal and external auditors. Assist with SOX controls, testing requests, and process documentation to support audit readiness and compliance
- Embrace AI tools and automation to streamline AR workflows, accelerate collections, improve forecasting, and continuously identify smarter ways to work in a fast-moving business
- Work cross-functionally with Sales, Customer Success, Account Managers, Sales Operations, and other teams to resolve billing discrepancies and improve customer satisfaction
- Thrive in a fully remote setting, demonstrating initiative, reliability, and accountability in meeting deadlines and achieving goals
Skills
- 5+ years of experience in accounts receivable, billing, collections, or a related role, with a proven track record of managing complex AR operations
- Strong analytical skills with the ability to interpret data and deliver actionable insights
- Exceptional communication with a customer-focused approach to collections
- High level of independence and self-motivation, with a demonstrated ability to excel in a remote work environment
- Proficiency in Microsoft Excel and Google Sheets
- Detail-oriented and highly organized, with the ability to manage multiple priorities effectively
- Thrive in a fast-paced, high-growth environment as a proactive self-starter, and is comfortable adopting AI and automation tools to increase efficiency
- Extensive experience with NetSuite ERP and SuiteBilling is highly preferred
- Experience with business tools such as SalesForce, Zendesk, Tesorio, Gmail, and Stripe is a plus
- Familiarity with SaaS business models and subscription billing is preferred
Benefits
- Equity for Full-Time Employees
- 401K Match
- Flexible PTO, generous sick time policy
- Comprehensive Health Plans with generous employer contributions
- 100% Company-paid Short Term/Long Term Disability and Life Insurance
- Company HSA Contribution: $100-$200 per month based on tier
- $25 per month Lifestyle Spending Account
- Internet Reimbursement - $50/month
- $500 Home office stipend
- $10k Adoption Benefit
- Comprehensive Family Planning Covered on Meritian Medical Plan
Company Overview
Automox provides cloud-based endpoint management software that automates patching, configuration, and security operations. It was founded in 2015, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.automox.com.