Note: The job is a remote job and is open to candidates in USA. FormativGroup is seeking an experienced Salesforce Certified Consultant with strong expertise supporting Public Sector and Government Cloud initiatives. This role is responsible for partnering with business stakeholders, delivery teams, and technical resources to design, configure, optimize, and support scalable Salesforce solutions across Government Cloud, Service Cloud, and Experience Cloud environments.
Responsibilities
- Partner with client stakeholders, business users, and delivery teams to gather, document, and validate business and functional requirements across Salesforce Government Cloud implementations
- Design and configure Salesforce solutions across Service Cloud, Experience Cloud, and related Salesforce platform technologies using declarative functionality and platform best practices
- Translate business needs into scalable Salesforce solutions including Flows, page layouts, validation rules, record types, approval processes, dashboards, reports, and security configurations
- Facilitate discovery sessions, workshops, backlog grooming, user story development, and solution review meetings with both technical and non-technical stakeholders
- Collaborate closely with developers, architects, QA teams, and project managers to support end-to-end Salesforce solution delivery
- Support configuration and administration activities including user setup, profiles, permission sets, workflows, automation, and environment management
- Participate in Agile/Scrum ceremonies including sprint planning, daily standups, retrospectives, backlog refinement, and release readiness activities
- Assist with testing coordination, UAT preparation, defect validation, and production deployment activities
- Support data migration and data quality initiatives including imports, exports, cleansing, and validation activities
- Participate in client-facing presentations, demonstrations, training sessions, and change management activities
- Ensure solutions align with Salesforce platform governance, security standards, and Government Cloud compliance requirements
- Collaborate with integration and technical teams to support API-driven processes and connected system workflows
- Maintain accurate project documentation including business requirements, process flows, user stories, configuration documentation, and training materials
- Provide consultative recommendations to optimize business processes, improve platform adoption, and enhance user experience
Skills
- Active Salesforce certifications required: Salesforce Administrator - required
- Service Cloud Consultant – is required
- 5+ years of Salesforce consulting, administration, business analysis, or solution configuration experience within enterprise environments
- Proven experience supporting Public Sector and Government Cloud Salesforce implementations and prior experience supporting federal, state, or local government agencies
- Strong hands-on experience with: Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Flows and declarative automation, Salesforce security and access management, Salesforce reporting and dashboards
- Strong understanding of Salesforce platform capabilities, configuration, data model, and business process optimization
- Experience gathering and documenting functional requirements, user stories, process flows, and acceptance criteria
- Ability to translate business requirements into scalable Salesforce solutions while collaborating effectively with technical delivery teams
- Experience working within Agile/Scrum delivery environments
- Strong communication, facilitation, and stakeholder management skills with the ability to engage directly with clients and executive users
- Strong organizational skills with the ability to manage multiple priorities within fast-paced consulting engagements
- Cannabis industry experience highly preferred
- Experience working within Salesforce consulting, systems integrator (SI), or professional services organizations
- Exposure to Salesforce Government Cloud Plus (GovCloud Plus)
- Familiarity with Copado, Gearset, Git, Azure DevOps, or Salesforce DevOps processes
- Exposure to MuleSoft or enterprise integration platforms
- Experience supporting Experience Cloud portals, digital experiences, and community-based solutions
- Exposure to Salesforce AI capabilities including Einstein AI, Agentforce, or GenAI-enabled Salesforce tools
- Experience supporting large-scale Salesforce migrations, modernization initiatives, or multi-org implementations
- Business process reengineering and change management experience strongly preferred
Benefits
- Discretionary bonuses, commissions, or other incentive programs
- A comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc.
Company Overview
FormativGroup is an IT services and consulting firm that helps companies build application solutions and establish dynamic workflows. It was founded in undefined, and is headquartered in White Plains, New York, USA, with a workforce of 51-200 employees. Its website is https://formativgroup.io.