Note: The job is a remote job and is open to candidates in USA. ModSquad is a company that specializes in customer experience services, working with top brands globally. They are seeking dedicated individuals for their Ticket & Chats Customer Support roles, focusing on delivering exceptional service to gamers and providing support through various communication channels.
Responsibilities
- Deliver exceptional customer service to gamers through chat and ticket support
- Self-schedule 20 hours per week, with 7 hours on weekends
- Solve problems quickly and efficiently for customers
- Adapt to changes and navigate complexities in customer interactions
Skills
- A person with a great personality and team player attitude
- Comes to work ready to go and fully committed to surpassing expectations
- Has a knack for solving problems quickly and efficiently
- Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
- Customer-friendly demeanor with a flexible attitude
- Reliable, trustworthy, and dependable
- Experience with high volume customer service
- Experience and fluency in English writing
- Advanced typing skills - minimum 40 wpm
- Experience with web-based research
- Experience working with company escalation policy
- A dedicated desktop or laptop computer running Windows 11 or later
- At least 16 GB of RAM
- One of the following processors (or newer): Intel: 13th Generation Intel Core, Intel Core Ultra; AMD: Ryzen 7000 Series or Ryzen 8000 Series
- Dual monitors
- A reliable, high-speed internet connection
- A high-quality headset with a noise-canceling microphone
- A quiet, distraction-free workspace suitable for handling calls
- Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device
Company Overview
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services. It was founded in 2007, and is headquartered in Sacramento, California, USA, with a workforce of 10001+ employees. Its website is http://modsquad.com/.