Note: The job is a remote job and is open to candidates in USA. Rush Enterprises, Inc. is part of the largest network of commercial vehicle dealerships in North America, and they are seeking a Regional Contact Center Sales Manager to oversee contact center operations for their assigned region. This role focuses on driving sales growth through team management, operational excellence, and collaboration with leadership to achieve corporate objectives.
Responsibilities
- Drive revenue growth by recruiting, onboarding, training and developing a team of highly motivated sales representatives
- Build, motivate and mentor a high functioning inside sales team to lead and drive continued sales growth and exceptional customer purchasing experiences
- Assist the organization in continuous improvement by hiring, training, coaching, and leading contact center representatives as they provide support for customers with intent to exceed company goals
- Train and develop employees in sales skills, product knowledge, teamwork, time management, competitive knowledge, and career goals pursuits
- Drive operational excellence through strong pipeline management, accurate forecasting, and leveraging data to recognize trends and improve business across all areas
- Provide regular, data-based updates to the leadership team regarding progress against quota attainment, team performance, and any challenges that the team encounters along the way
- Monitor team adherence to schedules to ensure service level and response time objectives are met
- Provide recommendations to ensure contact center is staffed appropriately to meet set service level KPIs, and taking corrective action as needed
- Collaborate and communicate with leadership team members in identifying trends and establishing contact center goals
- Communicate corporate, divisional, regional and/or district mission, goals and activities to sales team
- Lead projects as required to achieve business objectives and goals
Skills
- Bachelor's degree or higher preferred
- 3+ years of successfully leading a team of contact/call center agents preferred
- 3+ years leading remote employees preferred
- Should possess a solid business-to-business application sales, operational, and management history within an inside-sales or contact center
Benefits
- We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
Company Overview
Rush Enterprises, Inc. is the premier solutions provider to the commercial vehicle industry. It was founded in 1965, and is headquartered in New Braunfels, Texas, USA, with a workforce of 5001-10000 employees. Its website is http://www.rushenterprises.com/.