[Remote] CLX Property Advocate, Contents

Note: The job is a remote job and is open to candidates in USA. Lemonade is seeking a Claims Property Advocate with expertise in handling complex Contents claims to join their claims organization. In this role, you will build strong relationships with customers, evaluate and investigate claims, and collaborate with cross-functional teams to provide a top-notch customer experience.

Responsibilities

• Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end
• Effective verbal and written communication
• Obtain, evaluate, and investigate facts of loss for the timely settlement of claims
• Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience
• Organize and prioritize daily tasks in order to resolve claim-based questions
• Understand and interpret individual customer policies per state
• Explain coverage decisions to customers in plain English, without relying on jargon

Skills

• 1 year of property claim handling experience, handling all perils and causes of loss including theft, water, and fire
• Ability to absorb and excel in a very fast paced and dynamic work environment
• Claim handling experience in an effective desk management environment
• Experience handling complex Contents and Loss of Use claims
• Experience working with large national property direct repair vendors and adjusting firms
• Empathy, patience, positivity, and a passion for outstanding customer experiences
• Comfortable with and adaptable to new technology and business tools
• Lemonade expects all advocates to have and maintain an adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months
• Ability to work remotely
• College Degree
• Experience using estimating software, such as, Xactanalysis, Xactware products is preferred
• Active Adjusters license highly preferred

Benefits

• Equity
• Benefits

Company Overview