Note: The job is a remote job and is open to candidates in USA. ECCO Select is seeking a Program Manager to oversee large-scale, transformational initiatives for enterprise clients. The role requires proven leadership in managing technology programs and involves defining governance, managing budgets, and ensuring high-quality delivery of program outcomes.
Responsibilities
- Define and implement governance and controls across the program, including status reporting, risk and issue management, stakeholder engagement, and creation of required routines and artifacts
- Apply advanced problem-solving skills to drive project and program resolutions to completion
- Leverage extensive knowledge of service delivery models to foster continuous improvement and adapt to evolving client needs
- Monitor and manage program milestones, ensuring timely delivery and escalation of risks and issues when needed
- Drive decision-making processes, collaborating with leadership and technical leads on staffing and resource planning
- Manage program-level budgeting, forecasting, financials, procurement reporting, and visibility to ensure alignment with financial expectations
- Define, communicate, and align roles and responsibilities within the team to staffing plans and project needs
- Ensure high quality, end-to-end delivery of program outcomes and deliverables
- Lead stakeholder engagement, maintaining strong client and executive communications, including the preparation and delivery of executive-level reports
- Ensure program activities are aligned with the statement of work, collaborating on scope changes as required
- Track and assess customer satisfaction, program quality, and profitability throughout the project lifecycle
- Supervise project managers assigned to the program, providing coaching, mentoring, and support to optimize productivity and delivery quality
- Set long-term goals for the program or portfolio of projects, acting as a key liaison between team members and upper management/executives
- Oversee the onboarding and offboarding of program resources to ensure smooth transitions
Skills
- 10+ years of progressive experience in program or project management within a technology or related field
- Minimum of 5 years of recent, hands-on experience leading large-scale programs, including active program management responsibilities
- Experience managing technology programs with budgets of $25MM or more, and oversight of distributed, matrixed teams of 50+ resources
- Proven experience developing, estimating, and aligning client statements of work, with a robust understanding of contract processes and modifications
- Track record of successful budgeting, forecasting, and financial management for complex, high-value programs
- Strong understanding of supply chain processes and how they impact program delivery
- Advanced communication skills, including written, verbal, and presentation abilities; comfort presenting to executive and client audiences
- Extensive experience with program and project governance, executive reporting, stakeholder engagement, and risk mitigation
- Experience working directly with financial sector clients or on financial industry programs
- Hands-on experience with Salesforce CRM or similar tools for program reporting and tracking
- Demonstrated ability to work independently, proactively driving projects to completion while leading and mentoring teams
- Strong interpersonal and team collaboration skills, including coaching and mentoring project managers/other team members
- Ability to lead negotiation on contract scope, cost, and schedule, ensuring outcomes align with organizational goals
- Bachelor's Degree in a related field (Arts/Sciences) required
- Minimum of 10 years' experience in a relevant discipline
- 5 years active Program Management experience and 10 years Project Management experience
- Experience with financial sector customers
- Demonstrated Salesforce CRM proficiency
- Experience in managing, tracking, and forecasting the financials and budgets for large-scale programs
- Proven knowledge of contract management and ability to negotiate scope, cost, and schedule
- Strong written, verbal, and public speaking skills
- 1-3 years of sales/business development experience preferred
- PMP certification through PMI preferred
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Company Overview