Note: The job is a remote job and is open to candidates in USA. Lesaffre North America is a pioneering force in the world of fermentation, focusing on innovation and sustainability. The Inside Sales Manager will drive profitable growth across a portfolio of transactional and mid-tier accounts by engaging with customers, developing strategic plans, and ensuring a superior customer experience.
Responsibilities
- Manage a defined portfolio of transactional and inside-managed accounts to drive retention, revenue growth, and increased product adoption
- Conduct frequent customer touchpoints through calls, emails, and virtual meetings to understand needs, uncover opportunities, and strengthen relationships
- Serve as the primary point of contact for order questions, product inquiries, pricing updates, and service coordination
- Maintain regular communication cadence to ensure proactive issue resolution and ongoing satisfaction
- Develop and execute account plans to grow sales and profitability within assigned inside-sales territory Identify cross-sell and upsell opportunities across yeast, sourdough, ingredients, and specialty solutions
- Manage a high-volume pipeline of leads and opportunities to support sustained growth
- Qualify inbound leads and convert them to active opportunities, coordinating with field sales as needed
- Provide accurate product information, application details, and basic troubleshooting in collaboration with technical and innovative teams
- Support the introduction of new products, programs, and promotions to accelerate adoption
- Coordinate customer samples, documentation, and follow-up with internal teams to ensure timely delivery
- Partner closely with field sales managers to ensure seamless handoff between inside managed and strategic accounts
- Work with customer service, logistics, technical teams, and marketing to deliver consistent and customer-centric experience
- Contribute insights related to customer trends, competitive activity, and product performance
- Stay informed on baking industry trends, customer dynamics, and competitor developments relevant to transactional accounts
- Monitor purchase patterns, gaps in ordering, and buying behavior to trigger proactive outreach
- Leverage CRM tools (e.g., Salesforce) to maintain accurate account information, activities, and forecasting
- Represent Lesaffre with a responsive, solution-oriented, partnership mindset
- Take ownership of customer satisfaction and work cross-functionally to drive timely resolution of issues
- Demonstrate resilience, urgency, and accountability in a fast-paced, high-contact environment
- Other duties as assigned
Skills
- Bachelor's degree in baking science, food science, business, marketing, or a related field
- 3 – 7 years of experience sales/account management in ingredients
- Ability to travel up to 25% of the time
Benefits
- Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
- 11 paid holidays
Company Overview
Since 1853, Lesaffre and Red Star have used their passion and expertise to bring superior yeast & ingredients to the commercial baking industry. It was founded in 1853, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is https://lesaffreyeast.com.