Note: The job is a remote job and is open to candidates in USA. Liveops, Inc. is redefining outsourced customer service by combining technology with empathetic human expertise. They are seeking a Part-Time Instructional Designer to design and improve learning experiences that enhance performance and support evolving certification models in a collaborative environment.
Responsibilities
- Translate business needs into effective learning solutions
- Audit and continuously improve certification experiences
- Design learning across multiple modalities (eLearning, VCL, etc.)
- Align solutions to measurable performance outcomes
- Simplify and optimize certification through thoughtful redesign
- Contribute to pod-level decisions and shared ownership of outcomes
- Leverage data to drive ongoing improvements
- Support implementation and facilitation as needed
- Use AI-enabled tools thoughtfully to enhance design and efficiency
- Collaborate across the broader Learning Team
Skills
- Bachelor's degree in a relevant field or equivalent experience
- 3+ years of experience designing learning solutions or curriculum
- Experience with eLearning development tools (Articulate Storyline and Rise, Adobe Captivate, or similar)
- Strong communication and project management skills
- Ability to gather, interpret, and act on data
- Strong portfolio demonstrating instructional design capability
Company Overview
Human-Led, Tech-Powered Customer Service For over 25 years, Liveops has redefined customer support by combining technology with real human connection. It was founded in 2000, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 201-500 employees. Its website is https://www.liveops.com.