[Remote] Mid-Market Customer Success Manager – North America & LATAM (Bilingual)

Note: The job is a remote job and is open to candidates in USA. Canva is redefining how the world experiences design and is seeking a Mid-Market Customer Success Manager for their US and LATAM operations. The role focuses on leading customer relationships, identifying growth opportunities, and serving as a regional expert to enhance client engagement.

Responsibilities

• Lead the post-sale relationship for your US Mid-Market and LATAM accounts across the full customer journey, including onboarding, training, adoption, and advocacy
• Build a deep understanding of your customers' objectives through relationship building and multi-threading
• Identify growth opportunities within existing accounts through forecasting, and partner closely with your account team to renew and expand them
• Serve as a go-to resource for LATAM account engagement, bringing cultural awareness, language skills, and knowledge of regional business practices to the broader team
• Work closely with cross-functional teams to identify product improvements and ensure that our clients are up to date on the latest features and offerings

Skills

• 3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets
• Experience owning a book of business and can speak to retention and growth results with specificity
• Ability to think like a business owner and manage revenue
• Proactively identify growth levers and negotiate strategically
• Lead with curiosity and ask the right questions
• Connect product value to business outcomes
• Position yourself as an indispensable partner rather than a reactive resource
• Professional fluency in Spanish and/or Portuguese
• Experience working with customers in Latin America
• Understanding of regional business culture, buying dynamics, and compliance considerations
• Build genuine trust at every level
• Skilled at multi-threading and navigating complex org structures
• Develop executive-level credibility that creates lasting partnerships across cultures and time zones
• Use data and analytics to build compelling narratives that influence customer decision-makers and internal stakeholders
• Interpret metrics rather than just report them
• Resourceful, self-starting, and action-oriented
• Communicate with passion and precision
• Rally cross-functional teams and present to executives
• Tailor your message to any audience, in any language
• Build rapport through authenticity
• Challenge your own assumptions and seek feedback
• Continuously improve and operate with transparency
• Professional fluency in Spanish and/or Portuguese is strongly preferred

Benefits

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Company Overview

Company H1B Sponsorship