Note: The job is a remote job and is open to candidates in USA. The Periscope Group is seeking a detail-oriented Member Outreach Coordinator to join their Client Services team part-time. The primary responsibility of this role is to make outbound phone calls to members regarding cases referred by health plans, ensuring accurate data entry and effective communication.
Responsibilities
- Make a high volume of outbound calls daily to members regarding cases received from health plans
- Collect and verify member information by phone, ensuring accuracy and completeness
- Accurately document all member interactions and update records in the system before case assignment
- Perform repetitive outreach and data verification tasks with consistency and attention to detail
- Address member questions or concerns, escalating to a Client Services Consultant as needed
- Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer
- Conduct follow-up calls as necessary to gather outstanding information prior to case assignment
- Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information
Skills
- High school diploma or equivalent required; associate or bachelor's degree preferred
- Previous experience in customer service, healthcare, or related fields is preferred
- Comfortable spending the majority of the workday making outbound phone calls
- Strong communication skills (verbal and written), with a professional and empathetic demeanor
- Proficiency in Microsoft Office Suite; experience with case management software is a plus
- Detail-oriented with strong organizational and multitasking skills
- Able to maintain accuracy and focus in a structured, process-driven environment
- Demonstrated ability to handle confidential information with discretion and professionalism
- Able to work independently, take initiative, and contribute within a team
- Must have a computer with a working camera and microphone, as well as a reliable home internet connection
- Bilingual (English/Spanish) skills are strongly preferred due to business needs
- Preferred Mountain Standard Time or Pacific Standard Time zone
Benefits
- Paid sick time
- Eligibility to enroll in the company’s 401(k) plan after three months of employment
- Spanish-speaking incentive for qualified bilingual staff
Company Overview
Periscope is a health care center that specializes in health plans, in-home care therapy, PT/OT, and consultation services. It was founded in 1998, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is https://www.periscope365.com/.