Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company seeking a Lead Product Manager for their Consent & Preference Management Platform. This role involves driving the execution and improvement of enterprise capabilities while collaborating with various teams to ensure successful integration and usage across digital and marketing ecosystems.
Responsibilities
- Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear enterprise roadmap
- Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria
- Partner closely with our Next Best Action team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality
- Balance near-term business needs with long-term platform scalability, maintainability, and compliance
- Lead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation
- Drive platform integration with Next Best Action
- Ensure consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidance
- Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations
- Identify dependencies, risks, and tradeoffs, escalating decisions as needed
- Act as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams
- Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership
- Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data
- Serve as a day-to-day product escalation point for delivery teams and business stakeholders
- Ensure consent and preference experiences are intuitive, transparent, and aligned with customer trust expectations
- Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls
- Incorporate customer, compliance, and operational feedback into product iteration and refinement
- Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success
- Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk
- Monitor platform performance and integration health, driving corrective actions and enhancements as needed
Skills
- Bachelor's degree in Business, Technology, or a related field; MBA or advanced degree preferred
- 5+ years of experience in product management, platform product ownership, or digital capability delivery
- Strong understanding of consent, preference, privacy, or customer data management concepts
- Familiarity working with Next Best Action platforms, AI platforms, or intelligent platforms
- Experience managing complex backlogs for enterprise platforms used across multiple channels and business units
- Demonstrated ability to translate regulatory or policy requirements into functional product capabilities
- Proven experience working with cross-functional technology, legal, compliance, and business teams
- Strong written and verbal communication skills with the ability to clearly articulate requirements and tradeoffs
- Experience in healthcare, financial services, or other highly regulated industries
- Familiarity with regulations such as HIPAA, TCPA, CCPA, and Do Not Call
- Experience supporting omnichannel engagement, personalization, or customer data platforms
- Exposure to API-first platforms, data governance models, and enterprise integration patterns
- Background working within scaled agile or hybrid delivery environments
Benefits
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Company Overview
Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.humana.com.