Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization that values a people-first culture and is seeking an Inside Sales Rep – Financial. In this remote role, you will provide customer support through inbound and outbound calls, assist customers with their inquiries, and promote additional products and services to enhance customer satisfaction.
Responsibilities
- Provide inbound and outbound customer support using a call flow guide
- Ask probing questions
- Persuade customers to into additional products and/or services
- Use product knowledge, build client relationships, and find new ways to retain customers
- Track, document, and retrieve information in databases
- Offer additional products and/or services with every interaction
- Deliver expert customer experiences…with a smile
Skills
- 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
- A basic understanding of upselling, persuasion, building relationships, and communication skills
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company Overview
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.