Note: The job is a remote job and is open to candidates in USA. Mesh is a company focused on enabling consumers to pay and be paid with any asset, particularly in the realm of crypto payments. They are seeking a strategic customer leader to manage relationships and drive growth for their most important enterprise accounts, working closely with senior executives to ensure customer satisfaction and success.
Responsibilities
- Own relationships with Mesh’s largest and most strategic enterprise accounts, serving as the primary point of contact for senior stakeholders
- Drive account growth by delivering against launch goals and identifying expansion opportunities across use cases, products, adoption, and transaction volume
- Lead renewals and expansion negotiations, including pricing, contract terms, and deal structure, in partnership with Sales and CS leadership
- Run weekly or bi-weekly check-ins and monthly and quarterly business reviews, tracking performance, surfacing risks early, and aligning on success metrics
- Partner with Product, Engineering, and CS to resolve complex customer challenges and deliver on commitments
- Translate customer feedback and market insights into actionable input for Product and go-to-market teams
- Build and maintain account success plans that connect customer objectives to Mesh capabilities and outline paths to deeper integration and revenue growth
- Represent the voice of strategic customers internally, balancing customer needs with company priorities
- Travel to meet customers, strengthen relationships, and represent Mesh at key industry event
Skills
- Bachelor's degree or equivalent related experience
- 8+ years owning enterprise customer relationships in fintech/crypto, with direct responsibility for strategic accounts
- Deep understanding of payment networks, PSP economics, and merchant value chains; hands-on stablecoin or crypto experience a must
- Proven ability to earn trust and influence across complex, multi-stakeholder enterprise organizations
- Demonstrated track record of driving commercial outcomes, including renewals, expansions, and negotiations in high-stakes environments
- Strong strategic judgment, with the ability to translate customer business goals into product adoption and revenue growth
- Exceptional executive presence and communication skills; credible, concise, and confident in C-suite conversations
- Founding role builder mentality: self-directed, resourceful, and comfortable operating with ambiguity in a fast-moving startup environment
- Willingness to travel regularly (25–50%) to be in front of customers, partners, and industry leaders
Benefits
- Competitive salary and equity that grows as you and the company grow
- Comprehensive health coverage for you and your family
- Unlimited PTO—and we mean it
- Dedicated budget for courses, conferences, and certifications
- Remote-friendly approach
- Top-tier tools and equipment you need to do exceptional work
Company Overview