Note: The job is a remote job and is open to candidates in USA. International SOS is the world's leading health and security services company, dedicated to protecting and saving lives. The Global Program Manager will lead complex, multi-country programs that support clients in managing health, security, and organizational resilience risks, ensuring high-quality outcomes in diverse environments.
Responsibilities
- Provide strategic leadership and oversight for large-scale, multi-region client programs across health and security consulting domains
- Ensure delivery excellence, consistency, and alignment with client objectives and contractual commitments
- Establish and maintain robust governance frameworks, including performance metrics, reporting, and escalation pathways
- Lead program mobilization, implementation, and ongoing optimization
- Oversee managed services engagements, ensuring delivery against agreed service levels, KPIs, and client expectations
- Drive standardization and scalability of service delivery models across regions
- Lead continuous improvement initiatives to enhance service quality, efficiency, and client value
- Integrate digital tools and innovative delivery approaches where appropriate
- Act as a trusted partner to senior client stakeholders, including HR, Risk, Health, Security, and Executive Leadership teams
- Lead governance forums, including executive reviews and strategic planning sessions
- Proactively identify client needs and position solutions that enhance resilience and duty of care outcomes
- Support retention and growth of strategic accounts
- Maintain accountability for program financial performance, including revenue, margin, and cost management
- Support commercial activities including proposal development, pricing, and contract structuring
- Ensure accurate forecasting and financial reporting
- Work closely with medical, security, consulting, and operational teams across business lines and regions
- Coordinate internal stakeholders to ensure seamless delivery of integrated solutions
- Lead and develop high-performing, multi-disciplinary teams
- Identify and manage operational and delivery risks across programs
- Ensure adherence to regulatory, clinical, and organizational standards
- Oversee incident management and ensure appropriate escalation and resolution
- Contribute to the ongoing development of health and consulting solutions
- Capture insights and best practices to inform continuous improvement and global standards
- Support the evolution of managed services offerings in line with client needs and market trends
Skills
- Significant experience (12+ years) in program management, consulting, or managed services within a global environment
- Proven track record delivering complex, multi-country programs for multinational clients
- Experience in health, security, risk, or consulting-related services
- Strong understanding of managed services models, service delivery frameworks, and performance management
- Demonstrated commercial acumen, including financial oversight and contract management
- Excellent stakeholder management and communication skills, with experience engaging senior leaders
- Ability to operate effectively in a matrixed, multicultural organization
- Familiarity with duty of care, workforce resilience, and risk management frameworks
- Advanced degree (MBA or equivalent) desirable
- Fluent in English language, both written and verbal
Company Overview
International SOS is the world’s leading medical and travel security services company. It was founded in 1981, and is headquartered in Singapore, Central Region, SGP, with a workforce of 10001+ employees. Its website is http://www.internationalsos.com.