Note: The job is a remote job and is open to candidates in USA. Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. The Strategic Account Manager is a critical role focused on building relationships with key decision makers and executing strategic account plans to drive upsell and cross-sell opportunities.
Responsibilities
- Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
- Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
- Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
- Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
- Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape
- Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
- Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
- Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
- Monitor and report on market and competitor activities and provide relevant reports and information
Skills
- Strong background in technology sales and client management with a minimum 7+ years of experience
- Ability to become a trusted advisor to senior leaders within client organizations
- Very strong business communication skills (written and verbal)
- Experience working with a global client base
- Ability to travel for business when required
- Strong internal team player
- Post-secondary degree – business undergraduate degree or MBA
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Company Overview
Absorb Software is the leading global learning technology company that drives the business forward. It was founded in 2003, and is headquartered in Calgary, Alberta, CAN, with a workforce of 501-1000 employees. Its website is https://www.absorblms.com/.