Note: The job is a remote job and is open to candidates in USA. FUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world, and they are seeking an Associate Clinical Specialist to provide customer support for Fujifilm’s ES equipment in the Endoscopy department. This role involves managing equipment, providing troubleshooting, and training for proper handling, while serving as the primary clinical resource for the sales team and customers.
Responsibilities
- Serve as the primary resource by providing continuous training and education of Fujifilm’s equipment and/or services for our regional based customers
- Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes: + Set up and support Fujifilm video tower / system. + Inspect, troubleshoot, and maintain all Fujifilm equipment. + Monitor, report, and support repair transactions. + Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support
- Provide daily maintenance and independent management of the client’s Fujifilm equipment. Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement
- Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages
- Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making
- Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning
- Provide and maintain customer data for integration into a future database application
- Attend local, regional, and national trade shows as requested
- Adhere to all safety policies and procedures
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Skills
- High School Diploma or equivalent is required
- Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications
- Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels
- Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues
- Strong time management skills
- Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology
- Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers
- Ability to analyze data to present data driven insights
- Ability to multi-task and work on several projects simultaneously
- Ability to prioritize customer requirements
- Ability to present information in front of small groups of people
- Ability to understand basic mathematical requirements for discount calculation
- The ability to use hands and fingers to feel and manipulate items, including keyboards
- The ability to stand, talk, and hear
- The ability to lift and carry up to 25-50 lbs
- Close Vision: The ability to see clearly at twenty inches or less
- Travel requirements 50% of the time
- Bachelor's degree in business, marketing or related quantitative disciplines preferred
- Minimum of 2 years of field sales or clinical experience desired
- Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred
Benefits
- Medical, Dental, Vision
- Life Insurance
- 401k
- Paid Time Off
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