Note: The job is a remote job and is open to candidates in USA. Bonterra is a technology platform dedicated to supporting democratic and progressive causes. The EA-Client Support Specialist I will be responsible for providing exceptional customer service to Democratic campaigns and organizations, resolving client issues, and ensuring clients can effectively use the company's tools.
Responsibilities
- Provide timely responses to inbound support requests with positivity and user empathy
- Triage and resolve client issues through collaboration with sales, product, data, and/or engineering team
- Knowledge of primary business line/can support Digital at basic level
- Escalates complex or urgent issues according to documented protocols
- Takes direction from Leadership to meet team claiming standards
- Utilizes internal documentation to deliver accurate support
- Maintains detailed records of client interactions and resolutions
- Participates in team meetings and skills trainings
Skills
- You have a demonstrated and passionate interest in Democratic + progressive politics and ideals
- You are good with technology
- You are willing to work with lots of different organizations who need our help
- You have at least one year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits
- You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization
- You have excellent oral and written communication skills
- You have strong critical thinking, logical problem-solving ability, and a willingness to learn
- You have a professional phone manner and undying patience
- You have a proven ability to self-motivate and demonstrated work ethic
- You're detail-oriented, great at following up and don't let things slip through the cracks
- You have a demonstrated history of being a team player
- Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support
- Experience in customer relations or an equivalent field, though not required, is valued
- You have used NGP Classic or NGP7 as part of your day-to-day responsibilities
- You have experience using the Mobilize platform
Benefits
- Comprehensive benefits package that supports your health, well-being and growth
- Bonuses
- Incentives
- Equity
Company Overview
Bonterra is a social good software company. It was founded in 1999, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.bonterratech.com.