Note: The job is a remote job and is open to candidates in USA. Certus is a company that builds training and education solutions for over 4 million learners each year. The Director of Enterprise Revenue Operations is responsible for optimizing systems and processes across Sales, Marketing, and Customer Success to drive revenue growth and collaboration.
Responsibilities
- Set the vision: Build and execute a comprehensive RevOps roadmap that aligns directly with company growth targets
- Lead forecasting: Develop accurate, actionable revenue models that power strategic decision-making at the executive and board level
- Orchestrate planning cycles: Partner with Finance, Sales, and Marketing to drive annual, quarterly, and monthly planning with precision
- Uncover growth opportunities: Leverage data, market insights, and operational intelligence to identify untapped revenue potential
- Design for performance: Create scalable territory models, quota frameworks, and compensation structures that inspire high achievement
- Be the connective tissue: Bridge Sales, Marketing, Customer Success, and Finance to eliminate silos and drive seamless execution
- Lead with influence: Establish operating rhythms that align teams around pipeline health, funnel performance, and forecast accuracy
- Partner strategically: Collaborate with Product and Finance on pricing, packaging, and go-to-market readiness for new launches
- Champion the customer: Design processes that deliver an effortless, consistent experience across every touchpoint of the buyer journey
- Streamline the system: Identify and remove friction across all revenue workflows—from lead generation through renewal and expansion
- Standardize and scale: Build consistent, repeatable processes that drive efficiency, predictability, and customer satisfaction
- Control the levers: Own renewal strategies, churn analysis, and at-risk account workflows to maximize retention and lifetime value
- Empower execution: Develop enablement frameworks, and operational best practices that raise team performance
- Drive utilization: Increase event fill rates, reduce cancellations, and optimize revenue per scheduled day
- Command the numbers: Build a unified analytics framework covering pipeline velocity, conversion, CAC, LTV, churn, and retention metrics
- Own the data: Govern CRM and revenue tool integrity with robust standards for data hygiene and accuracy
- Illuminate insights: Deliver actionable dashboards that give leadership real-time visibility into performance against targets
- Turn data into action: Monitor cancellation rates, event utilization, and booking velocity to diagnose issues and recommend solutions
- Own the stack: Lead strategy and ROI for revenue tools including Salesforce, Gong, CPQ/deal desk, and reporting platforms
- Build for adoption: Ensure tools are integrated, intuitive, and drive measurable impact across all go-to-market teams
- Scale through automation: Spearhead AI and automation initiatives that enhance forecasting precision and operational efficiency
- Document the foundation: Maintain clear documentation of system configurations, workflows, and data architecture decisions
- Lead with purpose: Build, mentor, and inspire a high-impact RevOps team that thrives on accountability and innovation
- Set the bar: Establish clear goals, KPIs, and growth paths that drive performance and professional development
- Influence at the top: Present data-backed insights and forward-looking recommendations to the executive leadership team
- Foster excellence: Cultivate a culture of transparency, continuous improvement, and data-driven decision-making
Skills
- 8+ years of progressive experience in Revenue or Sales Operations within a B2B environment
- Proven success building and scaling RevOps functions, including ownership of forecasting and reporting
- Ability to influence executive stakeholders and drive accountability across functions
- Deep experience in SaaS/subscription models with mastery of NRR, GRR, and churn dynamics
- Experience managing complex, multi-brand portfolios and varying sales motions
- Expert-level CRM proficiency (Salesforce preferred)
- Advanced analytical and financial modeling skills
- Demonstrated success leading cross-functional change without direct authority
- Experience presenting strategic findings to C-suite or boards
- Exceptional written, verbal, and visual communication
- Background in training, events, or professional services with high-volume scheduling environments
- Expertise with BI tools such as Tableau, Looker, or Power BI
- Experience with revenue intelligence platforms (Gong, Clari) and marketing automation systems
- Familiarity with CPQ, subscription management, or event registration solutions
- MBA or advanced degree in Business, Finance, or a related field
Company Overview