Note: The job is a remote job and is open to candidates in USA. Teladoc Health is transforming how better health happens, and they are seeking a Director of Product Enablement & Operations. This role is responsible for driving operational excellence, AI enablement, and product lifecycle governance across the Product organization, ensuring effective collaboration and strategic objectives are met.
Responsibilities
- Identify, evaluate, and roll out AI tools across the product development lifecycle — roadmapping, requirements, design, content ops, documentation — with measurable gains in efficiency and quality
- Champion AI use across the Product organization, leading adoption and change management to embed AI into workflows and improve business outcomes
- Track emerging AI trends in product operations, design and run pilots, measure results, and build the business case for broader rollout
- Own the Product organization's tooling strategy, with accountability for efficiency, adoption, and ROI
- Lead change management and adoption programs so new tools land cleanly across product teams
- Build and scale a training program covering onboarding, skill-building, and ongoing development across product roles
- Own onboarding for new hires — set the bar for their first weeks, raise engagement, and shorten time to productivity
- Build and maintain a collaborative environment with stakeholders across product, engineering, finance, sales, customer success, and leadership to ensure strategic objectives are met
- Build the systems that get product managers the data they need to make better decisions
- Define strong communication strategies that provide effective sharing of information, determining the most appropriate communication channels, formats, and frequency
- Run the decision-making forums on the product operating cadence — surface risks, shape priorities, and get teams aligned faster
- Comfortable leading initiatives and reviews with executive stakeholders
Skills
- 10+ years of experience in product operations, product management, or a related field at a leading digital health or technology firm
- Track record of rolling out AI tools at scale, ideally on product or management teams, with measurable impact on efficiency and quality
- Has designed and scaled processes that measurably improved efficiency, accuracy, or performance, backed by solid data analysis and KPI reporting
- Deep understanding of the product development lifecycle, specifically in a technology-focused company
- Can break down complex problems, find root causes, design solutions, and plan the rollout
- Operates independently — sets direction and ships results on high-impact, cross-functional work
- Proficient in stakeholder management, relationship building, and communication management across executive levels
- Strong written and verbal communication, including executive-level presentations on roadmap updates, quarterly objectives, and org-wide initiatives
- Familiarity with tools like Figma, Jira, Confluence, Miro, Airtable, Productboard, and modern AI assistants
- Bachelor's degree in a related field. In lieu of a Bachelor's degree, an equivalent combination of education and experience is accepted
- Experience in a B2B2C software company is preferred; experience in healthcare is a strong plus
Benefits
- Performance bonus
- Benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026
- Flexible Vacation Policy, intended for rest, relaxation, and personal time
- All time off must be approved by your manager prior to use
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
- Applicable for all full-time positions
Company Overview
Teladoc is a telehealth platform that offers primary care, mental health, and chronic condition management services for patients. It was founded in 2002, and is headquartered in Purchase, New York, USA, with a workforce of 5001-10000 employees. Its website is https://teladochealth.com.