Note: The job is a remote job and is open to candidates in USA. Kinaxis is a global leader in modern supply chain orchestration, and they are seeking a Director of Product Education & Learning Programs. This role is responsible for the strategy, creation, delivery, and continuous improvement of learning programs that ensure successful product adoption and implementation for customers and partners.
Responsibilities
- Define and lead the strategy for customer and partner learning and enablement programs, ensuring alignment with product roadmap, go-to-market priorities, and customer success objectives
- Oversee the full lifecycle of customer- and partner-facing learning programs, including curriculum design and development, certification pathways, and ongoing updates
- Ensure training programs are embedded into product release cycles, enabling timely and effective customer and partner readiness for new and enhanced capabilities
- Lead the design and execution of scalable training delivery models, including instructor-led, virtual, and self-paced learning experiences and bootcamps
- Own partner learning programs, ensuring partners are equipped with the knowledge and skills required to successfully implement, support, and extend product value
- Establish and manage program operations, including planning, scheduling, governance, and delivery coordination across global audiences
- Working with finance, manage the commercial model associated with our customer and partner related training offerings
- Work directly with Product teams to translate product functionality and roadmap changes into effective learning content and delivery
- Collaborate with key stakeholders across the organization, including Sales, Customer Success and Support teams, and Partner teams to ensure learning programs support adoption, implementation success, and customer outcomes
- Define and track key performance indicators such as adoption, engagement, completion, and effectiveness; use insights to continuously improve programs
- Prepare and present program updates to senior leadership, including performance, impact, risks, and opportunities
- Oversee the management of external vendors, contractors, and platform partners as needed to support scalable program delivery
Skills
- Bachelor's degree in Business, Education, or a related field; or related relevant experience
- 10+ years of experience leading customer- and partner-facing learning programs, training functions, or similar roles within a SaaS or technology environment
- 5+ years of leadership experience managing and developing global, cross-functional teams in a fast-paced, high-growth environment, with a track record of delivering scalable programs and driving operational excellence
- Proven experience designing and delivering large-scale learning programs that drive product adoption and implementation success
- An SME who understands how to create and deliver best in class content while managing the business financials to support it
- An exceptional collaborator – experience working as part of a Product organization to seamlessly deliver as part of the Product Factory
- Strong understanding of product development lifecycles and experience aligning learning programs to product releases and roadmap evolution
- Experience building and managing partner learning including certification programs
- Demonstrated ability to lead cross-functional initiatives across Product, Sales, Customer Success, and Partner organizations
- Strong operational leadership skills, with experience managing complex program delivery, scheduling, and global execution
- Experience leading and developing high-performing teams across content, delivery, and program operations
- Strong analytical skills, with the ability to measure program effectiveness and translate insights into improvements
- Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive alignment
- Experience with learning platforms, content management systems, and scalable delivery technologies
- Ability to operate in a fast-paced, evolving environment while balancing strategic priorities and operational execution
Benefits
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
Company Overview
Kinaxis is a leading provider of cloud-based subscription software. It was founded in 1995, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.kinaxis.com/.