Note: The job is a remote job and is open to candidates in USA. ORIX Corporation USA is a prominent player in the commercial real estate mortgage industry. They are seeking a Director of Insurance Operations & Compliance to lead the insurance function, ensuring compliance with loan documents and managing insurance risk across the portfolio while driving performance and process improvements.
Responsibilities
- Lead and develop a team of Managers, Associates, and Analysts to ensure service level agreements (SLAs) are consistently met with high-quality output
- Establish and execute strategic process improvement initiatives to drive operational efficiency, scalability, and risk reduction
- Oversee staffing strategy, including hiring decisions, performance management, employee engagement, and ongoing leadership development
- Assess and design team structure and resource allocation using data-driven analysis to align staffing levels with lender requirements, portfolio complexity, and workload demands
- Establish, maintain, and enforce departmental policies and procedures to ensure compliance with investor requirements and industry best practices
- Oversee insurance risk management across the portfolio, including identifying, assessing, and mitigating risk exposures to ensure compliance with loan documents, investor requirements, and organizational risk tolerance
- Drive adoption and integration of technology solutions (e.g., workflow tools, automation platforms, reporting systems) to optimize insurance compliance processes, enhance data integrity, and improve operational transparency
- Partner with internal technology teams and vendors to evaluate, implement, and continuously improve systems supporting insurance compliance and operations functions
- Maintain and enhance a structured learning environment through ongoing, integrated training programs; ensure consistent competency development across all levels of the team
- Implement and maintain robust quality control processes, including feedback loops, root cause analysis, and targeted training to address performance gaps
- Support audit readiness by coordinating data collection, documentation, and sample preparation for internal and external audits
- Monitor operational reports, key metrics, and deadlines to ensure proactive management of portfolio performance and timely issue escalation
- Maintain deep knowledge of lender insurance requirements, including Freddie Mac, Fannie Mae, FHA/HUD, and other applicable investors
- Travel Requirements - up to 20%
- Perform other duties and special projects as assigned
Skills
- Bachelor's degree preferred but not required
- 8-12 years of experience in the commercial real estate mortgage industry, with a focus on insurance compliance, technology, and/or servicing
- Minimum of 5 years of demonstrated people leadership experience, including direct oversight, coaching, and development of high-performing teams
- Strong ability to translate complex insurance requirements into clear, actionable guidance for teams and stakeholders
- Proven experience leveraging technology and data to drive process improvements, operational efficiencies, and reporting insights
- Familiarity with workflow automation tools, data/reporting platforms, and system integration concepts within financial services or insurance operations
- Emotional intelligence and self-awareness, with the ability to lead effectively, foster team engagement, and navigate complex interpersonal and organizational dynamics
- Excellent organizational, communication, presentation, and interpersonal skills
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions and prioritize work effectively
- Ability to manage multiple priorities and deadlines in a fast-paced, evolving environment
- High level of discretion, professionalism, and ability to maintain confidentiality
- Demonstrated ability to work both independently and as part of a high-performing team
- Proficiency in Microsoft Office Suite and relevant industry or enterprise systems
Benefits
- A quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance.
- Competitive vacation policy
- Floating personal holidays
- Extensive leave options
- Annual observed holidays
- Infertility coverage
- Adoption support
- Child and elder care
- Fully paid maternity
- Generous parental leave benefits
- Hybrid working model with a 3 day in-office minimum requirement
Company Overview
Established in the U.S. It was founded in 1981, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.orix.com.