Note: The job is a remote job and is open to candidates in USA. Vanta is a company dedicated to helping businesses earn and prove trust in their security practices. As a Customer Success Manager, Strategic, you will act as a trusted advisor for Vanta's largest customers, managing complex accounts and driving significant business outcomes through deep relationships and strategic account growth initiatives.
Responsibilities
- Serve as the primary trusted advisor for 5-10 of Vanta's most strategic customers, each with 10,000+ employees and highly complex organizational structures
- Lead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform across multi-business-unit, multi-geography organizations
- Build and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholders
- Partner closely with Strategic Account Executives and Account Managers to identify expansion opportunities, develop account growth strategies, and execute on land and expand motions
- Manage complex, multi-quarter projects that require coordination across customer teams, Vanta cross-functional partners, and external stakeholders
- Provide expert guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprise environments
- Drive strategic Executive Business Reviews (EBRs) and value realization conversations that align Vanta's capabilities with customer business outcomes and ROI
- Act as the voice of strategic customers to Vanta's product development teams, synthesizing feedback and influencing product roadmap priorities
- Proactively identify risks, develop mitigation strategies, and ensure long-term retention and customer advocacy
- Collaborate with Solutions Engineering, GRC SMEs, Support, and Product teams to deliver world-class customer experiences
Skills
- 10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS company
- Proven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employees
- Experience managing a focused book of business (5-10 strategic accounts), not high-volume account management
- Demonstrated expertise in land and expand motions, working collaboratively with sales teams to identify and execute on growth opportunities within existing accounts
- Strong project management skills, with experience coordinating complex, multi-quarter initiatives across multiple stakeholders
- Executive presence and ability to build trusted relationships with C-level stakeholders, including CISOs, CIOs, and Chief Compliance Officers
- Experience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customers
- Self-starter with the ability to work autonomously in ambiguous, fast-paced environments
- Track record of being metrics and data-driven, with clear examples of driving customer health and business outcomes
- Experience running strategic Executive Business Reviews (EBRs) and value realization conversations with executive stakeholders
- Ability to navigate complex, multi-stakeholder organizations and align diverse groups around common goals
- Strong problem-solving skills and a bias for action, with the ability to get creative and roll with ambiguity
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
Company Overview
Vanta is a trust management platform that automates compliance and risk management. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://vanta.com.