Note: The job is a remote job and is open to candidates in USA. Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. They are seeking a Customer Service Representative to provide top-notch support to customers and floral partners via phone and email, ensuring an outstanding experience and resolving inquiries effectively.
Responsibilities
- Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
- Listen to customer inquiries, diagnose issues, and provide helpful solutions
- Accurately identify and escalate complex technical issues to our engineering team
- Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
- Identify trends and suggest improvements to enhance our support processes and overall user experience
- Help customers and partners maximize their use of BloomNation's platform to grow their businesses
Skills
- Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
- Listen to customer inquiries, diagnose issues, and provide helpful solutions
- Accurately identify and escalate complex technical issues to our engineering team
- Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
- Identify trends and suggest improvements to enhance our support processes and overall user experience
- Help customers and partners maximize their use of BloomNation's platform to grow their businesses
- You're a friendly, optimistic, and caring individual who loves building relationships
- You're excited to support local florists and be part of a growing startup
- You're comfortable learning and using various support tools
- You can clearly and effectively communicate both in writing and over the phone
- You can work efficiently and maintain a positive attitude in a fast-paced environment
- Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued
- Experience Salesforce or similar platforms is a plus!
- Spanish speaking is a plus!
Company Overview
Promenade was founded as a business expansion of a fleet of industry-specific software platforms. It was founded in 2011, and is headquartered in Santa Monica, California, USA, with a workforce of 51-200 employees. Its website is https://getpromenade.com.