Note: The job is a remote job and is open to candidates in USA. Maximus is currently hiring Customer Service Representatives to join their team in Oklahoma. This position is responsible for supporting the Oklahoma SoonerCare Program by providing customer care and enrollment services via telephone, IVR, and web-based portals.
Responsibilities
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
- Track and document all inquiries using the applicable systems
- Complete associated tasks according to the established guidelines
- Meet Quality Assurance (QA) and other key performance metrics
- Facilitate the fulfillment of caller requests for materials via mail, email, or download
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Facilitate translation services for non-English speaking callers according to procedures
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Skills
- High school diploma or GED required
- 0-6 months of relevant professional experience required, or equivalent combination of education and experience
- Must be able to pass all pre-employment screenings, including a background check
- Must live in Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site)
- Reliable, high-speed internet service
- Minimum 40 Mbps download speeds
- Must be a traditional, wired high-speed connection such as cable or fiber
- Must be able to connect your computer directly to your modem or router via ethernet cable
- Quiet and distraction-free workspace
- Customer service experience preferred
- Call Center service experience preferred
Benefits
- Paid, comprehensive training
- Quarterly bonuses based on performance
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- 401K Retirement Savings plan and Company Matching
- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Employee Assistance Program (EAP)
- Recognition Platform
- Tuition Reimbursement
- Employee Perks and Discounts
- Maximus Wellness Program and Resources
- Professional Development Opportunities: Participate in training programs, workshops, and conferences
Company Overview
Maximus helps governments deliver on their mission with modern services that improve outcomes and citizen experiences. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.maximus.com/.