Note: The job is a remote job and is open to candidates in USA. Global Talent Scouts is a global staffing service seeking a Customer Service Representative who enjoys engaging with people and resolving issues. The role involves handling inbound calls, providing information about healthcare plans, and ensuring a positive experience for all callers.
Responsibilities
- Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs
- Accurately document member information and call notes
- Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives
- Complete outbound follow-up calls as appropriate
- De-escalate callers when handling complaints and/or grievances, escalating if appropriate
- Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals
- Complete offline work tasks as needed
- Other duties as assigned
Skills
- High School Diploma (or GED equivalent) is required; Associate's degree is preferred
- 1-3 years of inbound call center customer service experience is required, healthcare is preferred
- Demonstrated ability to remain positive and professional during stressful periods
- Ability to work in a high speed environment
- Attention to detail
- Proven ability to effectively multi-task, and complete work timely and accurately
- Proficient typing skills with attention to accuracy and quality is essential
- Solid computer skills including: Excel, Microsoft Word and Outlook
- Solid verbal and written communication skills
- Must be able to read and interpret policies, procedures and instructions
- Associate's degree is preferred
- Healthcare experience is preferred
- Knowledge of Medicaid is a plus
Benefits
- Remote / Work from home
- Bring Your Own Device (BYOD) per attached specs
- Training Hours: Monday – Friday 9:00 am - 5:00 pm EST
- Training Duration: 2 Weeks - 100% attendance is expected
- Nesting Hours: Monday – Friday 9:00 am – 5:00 pm EST
- Nesting Duration: 1 Week - 100% attendance is expected
Company Overview
Global Talent Scouts (acquired Platinum Plus Management) is a global staffing solution that delivers top talents that client companies can hire with confidence today for results now and in the future. It was founded in 2004, and is headquartered in Charlotte, NC, US, with a workforce of 11-50 employees. Its website is https://www.recruitgts.com.