Note: The job is a remote job and is open to candidates in USA. Cyera is a leading data security platform focused on reinventing how businesses secure data. They are seeking a Customer Marketing Specialist to enhance customer relationships, drive engagement through communications, and support impactful events and campaigns that improve the customer experience.
Responsibilities
- Increase customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement
- Support growth in Deeto signups and manage advocacy pipeline
- Partner with Customer Success and Product Marketing to identify and create new customer stories, case studies, and testimonials
- Coordinate customer reference requests for sales and content creation
- Track and report on advocacy metrics (e.g., review volume, sentiment, and participation)
- Collaborate with design and content to bring customer stories to life through social, email, and events
- Help refine and maintain customer data across Salesforce and other marketing tools
- Collaborate with internal teams to ensure data accuracy for segmentation, targeting, and reporting
- Analyze data to uncover opportunities for improved segmentation, personalization, and engagement
- Support the production and delivery of the monthly customer newsletter and lifecycle touchpoints
- Analyze and report on engagement metrics (open/click rates), driving continuous improvement
- Assist with lifecycle, adoption, and upsell campaigns (e.g., Omni DLP adoption)
- Partner with the Customer Success team on customer-focused content creation that drives measurable participation and pipeline impact
- Help manage logistics, invites, and follow-up for key customer programs, including the Technical Advisory Board, virtual forums, and customer webinars
- Collaborate with stakeholders to ensure seamless execution and strong customer participation
Skills
- 0 - 4 years experience in customer marketing, customer advocacy, or related roles in B2B SaaS
- Strong communication and storytelling skills with attention to detail
- Familiarity with Salesforce, marketing automation platforms, and review platforms (G2, Gartner Peer Insights, Deeto)
- Proven ability to manage multiple projects simultaneously and meet deadlines
- Collaborative, data-driven, and passionate about creating meaningful customer connections
Benefits
- Ability to work remotely, with office setup reimbursement
- Competitive salary
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
Company Overview
Cyera is an AI-powered data security platform that gives enterprises deep context on their data to assure cyber-resilience and compliance. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.cyera.com.