Note: The job is a remote job and is open to candidates in USA. Medical Guardian is a rapidly growing medical alarm company seeking a responsible and organized multi-tasker for the Customer Intake Department. The role involves inputting new orders, verifying information, and communicating with customers and care managers while ensuring compliance with HIPAA guidelines.
Responsibilities
- Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc
- Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
- Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
- Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
- Making necessary changes to existing customer records, and cancelling service when needed
- Answering phone calls and emails daily
Skills
- Ability to work as part of a team, across varying departments
- Compliance with HIPAA guidelines required
- Proficiency in the Microsoft Office suite of applications required
- Ability to type at least 40 WPM
- Must complete daily tasks assigned
- Must be detail oriented
- Ability to adapt to changes
- Intelligent individual with excellent oral and written communication skills
- Critical thinker - ability to decipher when things are missing or incorrect
- Accurate and organized - heavy data entry of important information
- Friendly phone demeanor - will be in direct contact with both customers and referring sources
- Team player - will work on the Intake team as well as with other departments daily
- Punctual and reliable with a professional appearance and demeanor
- Minimum associate degree in healthcare related field
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
Company Overview
Medical Guardian provides medical alert devices for seniors and peace of mind for their loved ones. It was founded in 2005, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is https://www.medicalguardian.com.