Note: The job is a remote job and is open to candidates in USA. DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Continuous Improvement Analyst to modernize reporting structures, lead process documentation, and drive improvements while collaborating with government stakeholders and project teams.
Responsibilities
- Conduct quality control reviews for compliance and partner with project managers to resolve findings
- Modernize and maintain reporting structures, dashboards, and quality metrics to provide visibility
- Analysis to identify issues, root causes, process gaps, and translate findings to recommendations
- Lead process documentation efforts, including SOPs, QC workbooks, and scoring criteria
- Apply Confluence best practices to keep the team's knowledge base structured and current
- Develop training materials and job aids that help the team apply quality standards consistently
- Serve as a partner facilitating working sessions and building consensus around process changes
- Continuously evaluate team tools, templates, and workflows for improvement opportunities and take initiative to prototype and implement enhancements with stakeholder buy-in
Skills
- 2+ years of experience in quality assurance, business analysis, process improvement, or PMO support
- Proficient in Power BI, SharePoint Lists, expert-level Microsoft Excel (pivot tables, advanced formulas, data modeling), Jira workflows and dashboards, and Confluence
- Exceptional written communication skills, with the ability to write clearly for executive, technical, and government stakeholder audiences
- Proven ability to collaborate across teams, build relationships with government customers, and facilitate productive working sessions
- Self-starter with a record of identifying opportunities and taking initiative without being directed
- Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance
- Must be a U.S. Citizen
- PMP or PMI-ACP certification, familiarity with PMBOK, Agile/Scrum methodologies
Benefits
- Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company Overview
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development. It was founded in 2002, and is headquartered in Bethesda, Maryland, USA, with a workforce of 1001-5000 employees. Its website is http://dminc.com.