Note: The job is a remote job and is open to candidates in USA. U.S. Bank is on a journey to help customers and businesses make better financial decisions. The Contact Center Experience Specialist will provide high-level customer service by responding to inquiries and resolving problems, acting as a liaison between customers and various departments.
Responsibilities
- Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
- Researches and resolves problems and errors which may include those related to fraud support and internet operations
- Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
- Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues
Skills
- High school diploma or equivalent
- Typically has a minimum of nine months of Contact Center customer service training/experience
- 18 months of prior customer service or related experience
- Has successfully completed specialized skill training
- Bilingual ability to read, write, and speak in business-level proficiency of (Japanese) language and English
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company Overview
At U.S. It was founded in 1968, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.usbank.com.