Note: The job is a remote job and is open to candidates in USA. Lifepoint Health is a leader in community-based care, committed to empowering a diverse workforce to make communities healthier. The Clinical Adoption Ambulatory Analyst role involves training providers on EHR documentation, supporting workflow, and managing scheduling to enhance patient care.
Responsibilities
- Train providers and clinical staff on Lifepoint standard use of the athena clinical system and communicate and resolve issues for clinicians, vendors and team members when needed
- Assist and act as first point of contact for clinicians as they use supported ambulatory systems to manage patient care
- Review known issues and receive new issues from users. Communicate to vendors, market leadership, Service Now, etc. as required
- Demonstrate proficiency with Lifepoint supported applications and develop a strong understanding of current clinical and business processes, practices and workflows in order to effectively train users
- Participate in training and work with end users and the respective systems vendors
- Provide go-live support for providers and clinical staff during go-live and provide on-going end-user and new employee training
- Coordinate training logistics and utilize training communication plans to provide an awareness of educational offerings, procure supplies and materials, and manages scheduling and registration for classes
- Participate in change management regarding fixes and enhancements, to assist staff in adopting new functionality and workflows and participate in coordination and communication of system updates and changes
- Conduct specialized training such as new employee orientation, mock-up, etc., as required or assigned by management
- Provide on-site support during high peak time initials go-lives, optimizations and for new functionality
- Collaborate with the project team to populate and establish training environments for training activities
- Serve as division liaison for new provider and department additions. Assist local market leadership with gathering forms and timely submission for the athena build
- Serve as division liaison for data import requests. Working with vendors and local market leadership, coordinates extracts, timely imports and validation testing and review of imported data
- Coordinate campaigns for each market including regular campaign schedules and custom requests
- Review known issues and receive new issues from users. Communicate to vendors, market leadership, Service Now, etc. as required
- Serve as the primary contact for scheduling issues/requests. Working with leadership and practice managers, create and manage scheduling templates and online presence of the provider’s schedules following the Lifepoint scheduling guidelines
Skills
- High school diploma/GED
- 1 year of relevant clinical/medical office experience with EHR systems
Benefits
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
Company Overview
Lifepoint Health is a leading healthcare provider that serves patients, clinicians, communities and partner organizations across the healthcare continuum. It was founded in 1999, and is headquartered in Brentwood, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is http://www.lifepointhealth.net.