Note: The job is a remote job and is open to candidates in USA. CORT is a leading provider of transition services, including furniture rental and related services. They are seeking a Client Services Coordinator to support online customers and internal sales teams by processing orders and service requests to ensure an exceptional customer experience.
Responsibilities
- Facilitate the processing and closing of a rental agreement, following proper procedure and communication and follow up with appropriate departments to ensure excellent customer service
- Work with Account Executives to coordinate sales efforts
- Facilitate all post-delivery transactions for existing customers
- Follow company and district procedures to protect store security and company assets
- Knowledge of CORT's array of products when product substitutions are necessary
- Interacting in a professional manner with internal employees and external customers
- Work with Account Executives to coordinate sales efforts
- Ability to utilize computer systems (Salesforce) to manage contact information, schedule, email communication, customer research, and internal communications
- The ability to work at least forty (40) hours per week, and additional hours, as needed
- Complete required productivity and tracking on a consistent and timely basis
Skills
- High school diploma or equivalent
- Experience with a CRM such as Salesforce or Hubspot
- Experience with Microsoft office including Outlook, Word, PowerPoint and Excel (basic excel skills)
- Prior customer service or sales support experience
- Ability to work in a fast-paced environment with strong multi-tasking and time-management skills
Benefits
- All of the technical equipment required to perform the job
- Weekly Pay
- Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
- 401(k) retirement plan with company match
- Paid vacation, sick days, and holidays
- Company-paid disability and life insurance
- Tuition reimbursement
- Employee discounts and perks
- Opportunity to work alongside a tenured team with career growth and mentorship opportunities
Company Overview
Industry leaders in providing residential and commercial rental furniture. It was founded in 1972, and is headquartered in Chantilly, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.cort.com.