Note: The job is a remote job and is open to candidates in USA. Datavant is a data collaboration platform focused on healthcare, aiming to make health data secure and accessible. The Applications Onboarding & Configuration Analyst will manage client configurations, support onboarding for new clients, and collaborate with internal teams to ensure configuration changes align with workflow requirements.
Responsibilities
- Manage routine client configurations and non-complex updates
- Support onboarding and integration for new clients
- Collaborate with internal teams to ensure configuration changes align with workflow requirements
- Reduces configuration errors and minimizes rework
- Maintains system reliability through standardized procedures
- Define and execute configuration specifications for new and existing customers
- Collaborate with Sales, Client Success, and Implementation teams to ensure a streamlined onboarding process
- Help create, document, and maintain configuration processes and templates
- Communicate key insights and findings to Operations, Product, and Client Success teams
- Work with Client Success and Support teams to effectively communicate any configuration updates
- Participate in meetings regularly with managers and cross-functional teams to assess issues and identify improvements
- Troubleshoot and resolve configuration issues
- Provide technical support to clients and internal teams for configuration-related issues or challenges
- Provide regular reports on configuration progress, issues, and resolutions to management and Client Success team
- Identify and implement improvements to configurations to enhance efficiency and reduce errors
- Collaborate with Product team to suggest enhancements or new features based on configuration challenges
- Configuration Success Rate – The percentage of configurations that are successfully deployed and meet client expectations on the first attempt
- Support Response Time – Average time taken to respond and resolve configuration-related support requests
- Customer Satisfaction – Satisfaction ratings from clients regarding the quality and timeliness of configuration updates
- Documentation Quality – Percentage of configurations documented fully and kept up to date
Skills
- Previous experience working in application support, implementation and/or configuration roles
- Previous experience working within Salesforce or other CRM software
- Bachelor's Degree in related field plus 1 year of experience within the industry or equivalent
- Strong oral, written, and phone communication skills
- Ability to problem-solve with a sense of urgency
- Strong technical aptitude and attention to detail
- Ability to prioritize and meet critical deadlines in a fast-paced environment
- Outstanding interpersonal skills with peers, superiors, customers, clients, and other partner
- Ability to handle private health information confidentially and in line with company policies and procedures in compliance with HIPAA
Benefits
- Comprehensive health, dental, and vision insurance
- Unlimited PTO
- Retirement savings plan
- Flexible work arrangements
- Opportunities for career growth and development
- Employee wellness programs
Company Overview
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. It was founded in 2017, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is https://datavant.com.