Job Title: Recruiting Operations Manager (HIKINEX Internal Hiring only)
Location: Remote
Work Schedule: PT
About the Role:
We are seeking a highly driven and strategic Recruiting Operations Manager to lead and optimize our recruitment team’s performance. This role will serve as the key bridge between recruiters and clients, ensuring alignment, delivery excellence, and continuous improvement in recruitment outcomes.
The ideal candidate is both people-focused and data-driven—capable of coaching recruiters, managing client relationships, and driving performance through structured processes and strategic insights.
Key Responsibilities
Team Leadership & Coaching
Manage, mentor, and coach a team of recruiters to improve overall performance and productivity
Conduct regular 1:1s, performance reviews, and team meetings
Identify skill gaps and provide actionable coaching, training, and development plans
Foster accountability, ownership, and a high-performance culture within the team
Client Management & Communication
Serve as the primary point of contact between recruiters and clients
Ensure clear alignment on hiring expectations, timelines, and candidate quality
Provide regular updates and insights to clients regarding pipeline and market conditions
Build strong, long-term relationships with clients
Performance Management & Reporting
Track, analyze, and report on key recruiting metrics (e.g., submissions, interviews, placements, conversion rates)
Monitor individual and team performance against KPIs and targets
Implement strategies to improve recruiter efficiency and success rates
Ensure data accuracy across ATS and reporting tools
Escalations & Problem Resolution
Handle client and candidate escalations professionally and efficiently
Support recruiters in resolving complex hiring challenges
Ensure issues are addressed promptly while maintaining strong relationships
Qualifications
Proven experience in recruitment, talent acquisition, or staffing (agency experience preferred)
10 years of recruiting experience and with a leadership or supervisory role managing recruiters
Strong understanding of recruitment metrics, pipelines, and performance management
Excellent communication and management skills
Ability to balance strategic thinking with hands-on execution
Experience working with ATS and recruitment tools
Key Competencies
Leadership & Coaching
Strategic Thinking
Client Management
Data-Driven Decision Making
Problem-Solving & Escalation Handling
Strong Accountability & Ownership
Join Us
Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.