At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
The Product Analyst is a member of the Product Solutions team and will have critical contributions to delivering product implementations. The Product Analyst role will work with cross-functional teams, such as Product, Technology, Sales and Customer Success to demonstrate and support our Monitoring solutions. This person will support discovery and solutioning for new customer monitoring implementations and support post-live efforts. They will partake in product development meetings to comprehend new functionalities and report on customer feedback.
More specifically, the individual in this role will:
- Serves as a Product subject matter expert and contributes to preparing internal stakeholders for the ongoing support of product pilots and implementations
- Demonstrates monitoring solutions to current and prospective customers, explaining features, benefits, and usage in a clear, engaging and persuasive manner
- Creates and maintains product documentation that the client implementation team can refer to for RFP, FAQ and other product collateral
- Exhibits a passion for serving customers and seeing them successful in their product implementation, providing guidance and support in product testing and implementation
- Manages high volumes of product implementation tasks and projects with minimal guidance
- Responds with appropriate urgency to situations and events that require a swift response or turnaround, and takes effective action in a timely and responsive manner
- Thinks creatively, exercises strong and confident judgement, and is proactive in solving problems as they arise in customer integrations
- Exhibits a high level of professionalism, integrity, and discretion in handling confidential information
What You May Need to be Successful: - Three or more years experience in customer implementations
- Experience working closely with Sales and Client Success Teams from the pre-sales stage through the end of the implementation lifecycle, supporting enterprise level B2B SaaS solutions
- Customer focused and a passion for user experience and working with people
- Ability to understand both the technical and business sides of the product and is ultimately responsible for representing the end user’s needs
- Strong interpersonal, collaboration, and relationship building skills
- Demonstrated ability to take charge of tough problems, attacking them from different angles and bringing together a diverse array of stakeholders to drive great business results for the customer
- Organized, and energetic team player with meticulous attention to detail
- Able to work independently with limited supervision and guidance
- Ability to multi-task and prioritize a high-volume workload
- Willingness, desire, and aptitude to take on new tasks, develop new concepts, and programs on the job
Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
- Access to new tech and growth opportunities, and leaders who want to see you succeed!
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $70k-$80k base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process